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1.5

I moved into a newly built house last year where the woman had never had internet. As a result, I was told I couldn't get most internet services but I could get this one, in a bundle with DirectTV for a reasonable price! Boy do I regret it!!!!

The internet never worked! The speed is very slow & often stops working completely. I called Exede numerous times but every time I was either hung up on, or they told me they could see no problem & it must be something I was doing. Let me repeat- MY fault & they HUNG UP on me numerous times mid call!!!! At least on 4 different occasions!!! When they came out with the Liberty plan, I thought it would be better but speeds were slower & eventually stopped working completely! & they still told me they could see no problem, it was my fault & hung up!!

There is also a data cap- you can only use 10 mb per month, which goes super fast! In addition, you must commit to a two year contract, which you are stuck in, even if your internet does not work at all. Again, even if you have no service, they will not let you out of your contract!! I couldn't handle it anymore & paid the ridiculous early cancellation fees, but it was ultimately less than I have wasted with this garbage internet!

Reason of review: Damaged or defective.

Monetary Loss: $850.

Preferred solution: Full refund.

Exede Pros: Website, Auto billing.

Exede Cons: Getting hung up on by customer service mid call, Internet service slow or did not work, Massive cancellation fees, 2 year contract even if service completely isnt working, Data cap.

Location: Freeville, New York

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Guest

I agree completely. This service is terrible.

And even when we are using the 10 gb the speed is still slow. It makes dial up seem like lightning. I get so sick of watching anything download at two words, download, two words, download, two words ..............

I can't afford their cancellation fee so I am back in the 80's as far as using my computer. This company is the worst.

Christapher Bfv

I'm sorry to hear about your experience with us. Unfortunately a limitation to satellite internet is that data caps are something that is enforced just due to the fact that once the satellite is launched we can't expand on what we can offer outside of launching another satellite (which we are doing at the end of the year).

While we are in places other companies can't or refuse to go to, it does have a few differences compared to your typical DSL or Cable internet.

Sorry the service wasn't to your liking but maybe in the future if you're taking a flight aboard one of our airline partners you can give our internet a shot while flying or maybe once ViaSat 2 launches we could offer something more to your satisfaction

-Exede Brad

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