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I saw and ad in a classified paper saying unlimited wi fi. When I called the number I was told it was 49.99 a month. I explain I was with Hugenet and direct tv. I had a remaining 2 yr contract with Hugenet and I was not happy with the service because after 10 gb my...
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1.8
I liked
  • Idea that you can get internet in remote locations
I didn't like
  • Because they lied
  • False adverertising
#1046362
Reply to reviews
We have had Excede for many years and not been happy with it, but in the area we live in there were no other choices. I have the same complaint as most users do, that after a short period of time the data is gone. We never stream, in fact my children taking college...
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1.0
#1044679
Reply to reviews
I just moved to Roanoke and decide to sign up with Exede as I need the internet for my home office. A representative named Christy was talking to me and very nice as I am about to sign up. She offered me 12, 18 and 30 G data cap, with the special price for the first 3...
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ExedeBrad
ExedeBrad

HelloMy name is Brad and I'm part of Exede's corporate team and would like to help you. Could you email me at exedelistens@viasat.com?

1.0
#1040282
Reply to reviews

Exede Freedom Internet Plan Review

Exede
#1014566
1.0
This is the worst internet service I have ever had we pay for 25 Mbps but have never gotten close to that speed using the speediest that exede recommends. Data runs out in a few days with no way t verify that we actually used it.
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Internet Review

Exede
#1001207
1.0
It sucks march can not get here soon enough
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Short Review for January 27, 2017, Pc_service

Exede
#998535
I've been on the phone with exede for two days impossible.
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Exede Internet Service Review

Exede
#981790
Don't hookup with Exede its horrible internet and Iv upgraded to the highest level and its crappie. Works for 1st week at a very slow speed and thats about what you get . Mark Adkins write this review
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For the price I pay for this internet, you would figure this is as good as they portray. Not even close. This internet is as slow as dial up and i pay too much for it. Everything freezes all the time no matter what the weather is outside or time of day . I go through...
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Anonymous
Anonymous

I agree exede is a rip off.They (exede & directv) are going to charge me an earlier cancellation fee. They (exede & directtv) said I signed a contract.I did not sign a contrac...

ExedeBrad
ExedeBrad

Hello April,Please send us an email to exedelistens@viasat.com so we can review your account and see what's going on with the data and speeds.

1.0
#1038515
Reply to reviews
For two months Exede worked as promised. In January while we were on vacation I got an email that we had exceeded our data and were on the liberty pass. This was impossible as we have a locked server and were gone for two weeks. Beginning of February we got our new...
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ExedeBrad
ExedeBrad

hello,I'm sorry to hear that the service wasn't working well for you. If you email us at exedelistens@viasat.com we can look up your account and maybe see what happened with t...

#1032267
Reply to reviews
Exede Freedom Internet Plan Review
When I bought this service Over a year and a half ago i was told that ibwould have download speeds up to 25 MBPS, and that the minimum would be at least 12, and upload speeds of 7 mbps with minimum being at lease 4 MbPS.. that is why i bought this service. Now they...
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Exede.Lindsey
Exede.Lindsey

Hello,I am part of a small team at Exede working to resolve customer issues I'd like to look into this situation for you to see how I can help. Please send your information to...

Anonymous
Charlie

Hey, must be rural using a dish for down and phone line for up. But your numbers sound ok. I to have just switched services "cut bill in half" as well the speed. Now at 19mbs ...

1.4
#1024959
Reply to reviews
Cancelled my service as I was no longer using it and Exede rep told me he would credit me for the 2 weeks into my billing cycle because I had not used any data. Told me to send back equipment which I did and now keep getting bills for unpaid unused month of nonexistent...
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1.0
I didn't like
  • Speeds slower than advertised
  • Poor customer service
  • Disappearing data
#1024384
Reply to reviews
I furst signec up for plan with 12mbps download tgen upgraded to Boost 25mbps plan. I rarely get 6mbps and they hide behind "up to" statement. Beware it gas geen bsd for me.
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2.0
#1023830
Reply to reviews
Very, very high latency and disconnect. Upgraded my package, then my modem and router, and then of course with that came the cap rates. My upgrade was with Speedboost 25. Still disconnecting and I spend more time on the phone with them and recycling the modem then I do...
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Anonymous
Anonymous

Update:Download speeds are from 0.34 to 2.~ for Speedboost freedom. I am not anywhere near my limit. They keep saying it's congestion., but heck there is a new satellite goi...

1.1
I didn't like
  • Lie
  • Overpriced
  • Massive cancellation fees
#1022186
Reply to reviews
Exede was one of the only services that I could get where I lived and was cheaper, so they advertised. In the long run, it cost me more. I live in a rural area and go to grad school on-line virtually. That is like skyping in or conferencing into the classroom live with...
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ExedeBrad
ExedeBrad

HelloMy name is Brad and I'm part of Exede's Corporate team. Could you please send me an email to exedelistens@viasat.com? I'd like to see if there's anything I can do to help...

1.0
I didn't like
  • Whole experience with them
#1020064
Reply to reviews