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Do NOT sign up for EXEDE! We moved to a rural area and tried them out. We new within 1 day it would not work. But of course, they will not let you cancel. They have you for a 2 year commitment. Well... 8 months in and we have decided to cancel them. We were not getting...
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1.0
I didn't like
  • No cancellation period
#1116204
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We pay $115.00 a month for the unlimited Internet access that is supposed to have speeds up to 12 MB per second and many times when I can’t pull in the weather report on my phone, I go and do a speed test and we’re at two or three, sometimes only one. We live 8 miles...
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1.0
I didn't like
  • Poor quality and service
#1113067
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I have been with Exede for 6 month called after first month to complain because if a cloud was in the sky I couldnt get on and forget if raining. Was told by rude customer service they would charge me $90 for tech to come out that the problem was because of my...
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#1108937
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Exede steals money

Exede
#1095033
1.0
Details
Supposed to disconnect internet. Doesn't happen. Steals $ from me. Spent 4 hours on phone still can't make it happen. Been lied to, hung up on, stolen from, not called back and want me to follow up on a few days.
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Exede - Excede internet

Exede
#1085466
1.0
Details
This should not be called a internet service .After 1 or 2 days of refreshing our date its gone 80$$$$ down the dra in a total rip off.
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Advertised vs Delivered
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Exede - Slow as Christmas! I hate this company with a passion!!!

Exede
#1068729
I am paying about five times as much for internet service as I did with Time Warner for this *** to have to buffer every 10 seconds. My much, much cheaper service with TW streamed just perfect. This is ***!!!!!! Unfortunately they make you sign a two year contract, therefore I can't just cancel & go with a different company. I will never, ever, ever, ever go with Exede again! !!!!!
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Exede Freedom Internet Plan Review

Exede
#1014566
1.0
Details
This is the worst internet service I have ever had we pay for 25 Mbps but have never gotten close to that speed using the speediest that exede recommends. Data runs out in a few days with no way t verify that we actually used it.
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Advertised vs Delivered
Billing Practices
Coverage Area
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Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
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Website
Exede - Liberty pass is a joke and 1-5mbps ain't happening
Exede - Liberty pass is a joke and 1-5mbps ain't happening
Exede - Liberty pass is a joke and 1-5mbps ain't happening
Exede - Liberty pass is a joke and 1-5mbps ain't happening
Here is the letter that i sent to escalations after calling corporate. Hi, Thank you for your time and I hope you are well today. I am contacting you in regards to my wife and my Exede satellite account. To find the account look for phone#. Please read the notes you...
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1.4
#1108202
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An UPDATE: Still not any answer from the supposed BRAD from EXEDE...I suspect he might have been fired for telling me he would waive the termination fees. At the very least these parasites only respond to make themselves look to be the concerned company when indeed ALL...
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Surfacechef
Surfacechef

Don't let them violate the FCC rules fight them, document everything, call them, cost them money, maybe they will value their customers.Email themexecutiveescalationsdonotrepl...

1.3
I liked
  • Installer was very polite
  • Installer was professional
I didn't like
  • Extra costs
  • Lies about speeds
  • False advertising
#1104821
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This is the most pathetic company in the world....I think hughes net is the second worst.....so there goes high speed internet in this area....you get dial up at best....and sometimes, you get a good speed......most times centry-link dial up would do ya better if...
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Surfacechef
Surfacechef

Don't let them violate the FCC rules fight them, document everything, call them, cost them money, maybe they will value their customers.Email themexecutiveescalationsdonotrepl...

1.3
I liked
  • Availiability
  • Company before i signed a 2-yr contract
I didn't like
  • Because they lied
  • Via sat
  • Exede wildblue viasat
#1104212
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We have had excede for almost 3 years. This is the ONLY internet available in my area. It takes FOREVER to go from one page to the next. We changed to a new plan of 150GB about 4 or 5 months ago. It was good for about 2 days and has been worse than ever since. We call...
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Surfacechef
Surfacechef

Don't let them violate the FCC rules fight them, document everything, call them, cost them money, maybe they will value their customers.Email themexecutiveescalationsdonotrepl...

#1098475
Reply to reviews
Horrible customer service and supervisor was rude as well nobody knew the correct amount of my bill I will be calling corporate
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Surfacechef
Surfacechef

Don't let them violate the FCC rules fight them, document everything, call them, cost them money, maybe they will value their customers.Email themexecutiveescalationsdonotrepl...

1.0
#1094737
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EXEDE claims to have these fast speeds when in fact they have THE WORST internet on the planet. I can't watch a movie on YouTube unless I let it buffer for 30 minutes just to watch 5 minutes of video. You can't even play most games with a ping that hovers over 1000!! I...
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1.0
Independence, Kansas
I didn't like
  • Lie lie lie
#1094114
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After Exede was installed, about six or eight weeks ago, we began having trouble with our AT&T cell phone service. Unbeknownst to us when people tried to call they would get a recording "not accepting calls right now". Calls would also just drop about about four...
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#1093902
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