Asheville, North Carolina
3 comments
Not resolved
1.0
Details
Price Affordability
Product or Service Quality
Website

i became a sales only dealer for exede. after becoming a dealer, the area manager told me that i probably would not be able to sell the service because of capacity issues. great!

anyway- i had already placed an order for service at my home. the day the installer came out, he was able to get a whopping 300kbps. he told me that the modem may be doing a firmware update, and that the speed may increase after that.

well - it didn't. i called their customer service number, and got the same story- capacity issues. they did something that made the modem work better that day, however, the slow speeds continued after that.

i called, and told them the speed was not acceptable. i told them i wanted to cancel the service because i was not getting the speeds they advertised. them, they changed their tone, and told me that i would owe $15 * 23 months of the remaining "contract". well - they can go get bent- because i closed my credit card account. and if they want to sue me - i will show the screen shoots of the 300kbps speeds i was getting during "peak" times.

anyway- the sales manager and his boss both said they would take care of it. as of today- 2 months later, still nothing.

just stay away - it is not worth the poor service, lies, and tricks to get money from you.

Review about: Exede Internet Service.

Reason of review: Bad quality.

Monetary Loss: $410.

Preferred solution: refund 1 month, cancel service, come get your equipment..

I didn't like: Poor speed, Bad customer service.

Had an Experience with Exede?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Anonymous
Mountain View, California, United States #969029

Somebody needs to take a class action out on this company for extortion! !!

Anonymous
to Anonymous #980157

I agree we only had them for two weeks, then I learned how sneaky they were when I found out I could not block the $300 cancellation fee guess what they took out $450 instead even when we should not have been charged because they gave us a whopping 5gs free till my new internet company was installed. My new internet company came the same day, so my question is if i didn't use the five free gs who did?

ExedeDiana
#962572

HI rkworth, I would like to review your account and assist you with any remaining concerns.Please send me your account information to exedelistens@viasat.com.

Thank you so much.Exede Diana

You May Also Like

Frontier Communications - Worst customer service, promise and commitments Frontier Communications "One of the worst communication company in terms of their service, promise and commitments. I asked Frontier to changer their service to $84.99 triple play with 75/75 internet, HD preferred..." Read more Exede - Fraudulent Billing Rude Customer Service Exede "Stay far away from this company. Over billed me last month by $25 or $30 and told me the only way to resolve it was to credit me this month...." Read more Exede - Very Slow!!!! Do not believe their website or Facebook page! Exede "I have been using Exede for a couple of months now and have had just about enough. I am on their liberty 10 plan. Their website and their Facebook page..." Read more Exede - Review about Unlimited Internet Plan from Hesperia, Michigan Exede "We have a contract signed w Exede for unlimited internet.They are charging us the quoted price but we are NOT getting unlimited internet. EXEDE / VIA SAT put us..." Read more Shoespie and Dresswe are fraudulent! They are scamming people. Be aware Shoespie "Shoespie and Dresswe are the same company. They mislead people in their website. They post pictures of shoes or dresses from other websites making people believe they will get that...." Read more Gearbest o melhor site para compras online Gearbest "estou muito satisfeito com a loja, pois j fiz varias comprar e nunca tive nenhum problema, eles do todo o suporte necessrio para fazer uma compra segura com o melhor..." Read more Zerowater - Filter is a piece of garbage. Zerowater "Bought the pitcher, filter, and meter combo a few years ago, and we've loved it up until we purchased the latest pack of filters a couple months ago. A month..." Read more Dhgate - 2 Flower girl dresses Dhgate "I ordered 2 flower girl dresses for my wedding and when received the dresses they were complete garbage and looked nothing like the picture. I was told to send the..." Read more