1.9
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
1 comment

I am open to speaking with an attorney. Exede is now Viasat/exede.

They charged me for equipment I returned. They also charged me a few extra months of service after I asked them to cancel. I disputed it with my credit card company but I can't proved I returned the equipment because I sent it back in the box they sent me. Imagine Viasat/Exede doing the same thing to just a million of their customers and do the math.

They couldn't care less about a class action lawsuit. Their actuaries tell them it's cheaper to get sued. Consider the 3 billion dollar fine the EU levied against Google. Googl;e has over 100 billion in reserves.

Now tell me, what's in your wallet?

Viasat/Exede needs a fine such as the EU levied against Googl;e. Until then, it is the almighty buck that governs.

Product or Service Mentioned: Exede Internet Service.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $325.

Preferred solution: Full refund.

I liked: Available in rural areas.

I didn't like: Lie lie lie.

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Anonymous
#1527942

When I returned my equipment I was told by the UPS agent to photograph the box and the label to prove that I was sending the equipment back. They said that Excede doesn't recognize that your equipment has happened been returned and they charge you the replacement cost, around $300.

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