Called off of a sign I saw...salesman very nice and informative (OR SO I THOUGHT). Basically everything out of his mouth was found out to be a lie.
I was specifically shopping for a service that was good enough for streaming as I was buying a smart tv and did not want to contract for cable. With tech today this is becoming more and more the way to watch movies and TV. I was ASSURED THE SPEEDS WERE SUFFICIENT FOR THIS...he even told me how he used the service at his home with absolutely NO ISSUES. HE NEVER INFORMED ME ABOUT AN EXTRA $10 a month for some kind of service related fee on top of the $49 per month and $5 modem rental fee per month.
The on top of that on my first bill, I was charged even more than those items totaled and I GAVE THEM TWO HOMES based on his lies to me. I was able to resolve that issue with a call to a supervisor after about 30 minutes on the phone with their customer service rep who kept reading from his script. Finally I was able to get to someone that assured me he would deduct the extra fees and my account would be only the $55 per month. WELL....after using the service for about 10 days...the internet became very slow and I could NOT stream anything.
I waited a couple days because our weather was bad and it still did not work so I called customer service....well LO AND BEHOLD...more bad news...they informed me that I had a CAP of 12 megs (about 3 movies)!!! I was shocked as this was the EXACT question and concern I had and was told nothing about a CAP or SLOWER speeds when that CAP was reached....so another lie. THEN to top off this amazing experience with this scammy company.....I WAS THEN INFORMED I HAD SIGNED A 24 MONTH CONTRACT (I signed nothing except the installation document (which the installer had folded over and was told "this is only for the installation". So...after this second or third lie or as they will probably say...MIS INFORMATION ...was delivered to me I got upset.
I sent a rather curt email to customer service and this is how the conversation started...."HI, Mr. Pioli...this is _____from Exede and I just want you to know that we can NOT cancel your account without you paying a cancellation fee of $350 for each account"...SIMPLY amazing to me! So it seems to me like Exede knows their service sucks and they are scamming people so they make money on their customers this way instead of providing great service and product. Well folks...I WILL NOT STAND FOR THIS and I am hoping all those that have had issues with EXEDE contact me...maybe with enough of us they will WAKE up, if nothing else this needs to get to UPPER management as I can not see a company in this day and age able to get away with this for so long.
Either that or maybe a class action is in order...either way, let me know your experience, I will compile, get to the powers that be or give to an attorney to start an action.
You can not sign away your tort rights no matter what EXEDE might have told you and you do have recourse under the law. I hope this gets out to everyone.
Product or Service Mentioned: Exede Liberty Internet Plan.
Reason of review: Not as described.
Monetary Loss: $700.
Preferred solution: Full refund.
I didn't like: Hidden costs, Being conned, Slowest internet service.