Manufacturer: Exede Category: Customer Care Clear all filters (21 of 21 reviews match)
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Please find a summary of your request and my response below: Thank you for contacting Exede internet customer care. I have reviewed your account. I can confirm that you did disconnect your service, however, I don't see where a refund is due. If you are referring to...
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ExedeBrad
ExedeBrad

Hello This is likely due to the first bill. We bill a few days after installation but it will take care of the month in advance. The initial $60 is a holding fee that generall...

Anonymous
Anonymous

If you paid by credit card, file a request with them to reverse the charge. They are usually very pro customer in such circumstances.When you get your monthly statement with t...

1.0
Product
Exede Customer Care
#1000158
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I again just got off the phone with Exede and I was wrong about a few things and right is right, so let me reset and get the story right! They did not get Nov payment , but did try! As well as trying to collect 350.00 for the equipment although we had not got the...
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Product
Exede Customer Care
I didn't like
  • Whole experience with them
#978860
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I canceled service and sent equipment back through ups.Two months later I had 160 dollars taken out of my debit account with no word or anything from them. There reps said money would be put back. Nothing happened for over two weeks. They finally admitted money would...
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Exede.Lindsey
Exede.Lindsey

Hello,I am part of a small team at Viasat working to resolve customer issues. I'd like to look into this situation for you to see how I can assist with your refund. Please sen...

1.0
Exede Ellsworth, Kansas
Product
Exede Customer Care
I didn't like
  • Poor all around service
#957253
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Exede - Over charged

#1094737
1.0
Details
Horrible customer service and supervisor was rude as well nobody knew the correct amount of my bill I will be calling corporate
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Reliability

Exede Customer Care Review

#924466
1.0
Details
Horrible service. Customer service SUCKS! I love Direct Tv! But I do not like Exede. They put a extra hole in my wall. Took 2 months for the to fix it. Then tech left black prints on my wall!
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Warranty

Exede Customer Care Review

#904774
1.0
Details
Customer service is a lost art but this company takes it to new lows they are the worst. They dont provide you with what you pay for ever but how clever are they they dont bill you have to use credit card auto pay because they know they suck and people wouldn't pay. Read the reviews its screaming class action lawsuit here people!!!
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website

Exede Customer Care Review

#889886
2.5
Details
Exede is the worst company I have ever been involved with! I have been lied to constantly by customer service reps and they have actually told me its my fault for listening to them! DO NOT EVER BUT THERE SERVICE OF ANY KIND!!!
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Billing Practices
Coverage Area
Discounts and Special Offers
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Exede said they would send box to return equipment. It came packaged up equipment including piece off satellite dish from roof. Note they dont tell you when you get the service and they install it that your responsible for getting it down even if your a 60 year old...
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Product
Exede Customer Care
I didn't like
  • Service
#953849
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Installed service June 2015 / Each month Data Restriction by 4th day of billing cycle -Complained each month about service being slow or non-existent.Canceled service in May of 2016-Paid a $195 early term fee. Returned the equipment, then they charged my credit card...
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1.0
Product
Exede Customer Care
I didn't like
  • Internet
  • Product quality
  • False advertising
#940707
Reply to reviews
I agree with previous post that this service is horrible.I recently disconnected my service and was informed that i will have to send back equipment that is located on my house. I told the manager that I'm a female and is unable to get on top of my house. He states...
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1.0
Product
Exede Customer Care
I didn't like
  • Customer service sucks
#926206
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Been a customer with this company for over 3 years.I had three different accounts, cost me over $500 per month for 30Gigs on each account. Went to put it on vacation mode. Told that it would cost me $60 per month to not use their services plus another $540 for the...
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Exede Salcha, Alaska
Product
Exede Customer Care
#924954
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BEWARE! DO NOT USE !! THEY LIE, POOR POOR POOR SERVICE TO SAY THE LEAST !! CAUTION !! They are the most difficult company to deal with poorest customer service I have ever seen. Rude and full of bad egos they do not care about customers hard earned money that they pay...
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Exede Customer Care
#921625
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Tolerated 4 years of Exede or Wild Blue, or whatever they've changed their name to...Absolutely the worst customer experience I've ever had. Started out, not so bad, with peak time download speeds between 7 to 15 mbs. But gradually, the speed slowed and the service...
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1.3
Exede Erin, Tennessee
Product
Exede Customer Care
#912457
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We were never contacted by Exede explaining the internet option that Direct TV had given us. Then CORPORATE lied on us saying that we knew what the services were like because we are previous customers and that is a LIE. We never had their services and honestly after...
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ExedeBrad
ExedeBrad

HelloMy name is Brad and I'm with Exede's corporate office. This is a concern I want to look into for you and to see if I can help you out. Could you email me at exedelistens@...

Product
Exede Customer Care
#895207
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