Not resolved
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money

When I bought this service Over a year and a half ago i was told that ibwould have download speeds up to 25 MBPS, and that the minimum would be at least 12, and upload speeds of 7 mbps with minimum being at lease 4 MbPS.. that is why i bought this service.

Now they have oversold this??? That is the answer i get.

I am paying $130 a momth for dial up speeds??? My upload speed regulary is greater than my download speed

Product or Service Mentioned: Exede Freedom Internet Service.

Reason of review: Bad quality.

Do You Have Something To Say ?
Write a review


Terms of Service
Post Comment


I am part of a small team at Exede working to resolve customer issues I'd like to look into this situation for you to see how I can help. Please send your information to and I will see what I can do. Thank you


Hey, must be rural using a dish for down and phone line for up. But your numbers sound ok.

I to have just switched services "cut bill in half" as well the speed. Now at 19mbs down and 1.5 up. We are able to steam movies to 3 devices and still be on the computer.

Yes is it slower for some internet searches and video, but I'm saving $40 a month and we now have competition to our house at least until one buys the other. Also in 1984 I was getting internet "dial up" MSN guaranteed for life for $4.95/month.

I was simple told we changed our minds. They need that extra $100 a month to pay for the ad to the right>

You May Also Like