Product: Exede Installation Clear all filters (12 of 12 reviews match)
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Exede Installation Review

I have a leak from there instalation
1.0
Details
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Website
Pinson, Tennessee
Product
Exede Installation
#805273
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First i want to say that my initial complaint was because i was told i would be billed 15 days after the start of my serve. I agreed knowing the money would be there. Well 6 days after signing up (3 days after installation) i was charged, overdrafting my bank account....
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1.0
Product
Exede Installation
#801418
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We decided to get this since we live in a rural area. Bad idea the installation was rescheduled 3 times. When the tech finally came he only did partial installation since he did not have a supply that he needed..WTH!!!! When I called to see if they were going to come...
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1.4
Product
Exede Installation
#775924
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Signed up for Exede Liberty 12. Speedtests show I'm getting 20mb down and 3.5mb upload. HOWEVER, the actual performance is slower than my still-installed DSL that tests at 4mb down and 0.5mb up. Called tech support. They condescendingly explain how far the...
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2.0
Product
Exede Installation
I didn't like
  • Inconsistent answers from support
  • Two year contract
  • Misleading information prior to installation
#768834
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Was lied to when I called them about connecting service, I was told no contract. Why would I want a contract with a company Ive never heard of? When called to cancel..oh no ma'am you are in 24 mth contract. That happened when you signed the paper after installation....
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ExedeBrad
ExedeBrad

Hello,I'm very sorry to see that you had a bad experience with us. I'll be more than happy to look into your case for you to see if there's anything we can do to take care of ...

1.0
Product
Exede Installation
#691634
Reply to reviews
I live on the edge of an internet wasteland. I can literally stand at the foot of my driveway and see where the good internet lives (but do you think they'll build down here? Nope). This leaves me with two options for internet: HughesNet and Exede. We went with Exede...
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Anonymous
Anonymous

I hate them too. You could get a yagi antenna for less than 100 bucks and boost off a friend that gets unlimited data and 50 mb per second speeds... It should be illegal to pr...

Anonymous
Anonymous

Here is what those of us who have had problems need to do: http://lifehacker.com/how-to-file-a-complaint-against-your-isp-and-finally-so-1714876357

1.4
Fowlerville, Michigan
Product
Exede Installation
I liked
  • Availiability
I didn't like
  • Price gouging rural customers
  • Being lied to
#683820
Reply to reviews
So many different issues....one main issue was they have no direct interaction with installation contractors. They can only send emails that don't get responded to even when they put urgent. First attempt at install, no show after I called and confirmed in the morning....
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ExedeDiana
ExedeDiana

Hi Anonymous, I am so very sorry that you have had so many issues getting your service installed. I am here to help in any way you need. Please send me your account and cont...

Lake Hughes, California
Product
Exede Installation
#639787
Reply to reviews
I wish I could give an actual review but since they failed to show up for the installation twice, I will never know. When I called all they could give was excuses then directed to another number. After a couple hours of this, I finally told them not to bother, I will...
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Anonymous
Anonymous

Best move you ever made. I will get out from under this company as soon as I can. Their meter records way more usage than my router. Hours on the phone with them, hours on t...

Product
Exede Installation
#617328
Reply to reviews
Last week, I asked Excede to become my internet provider. Approximately 5 days ago, the installers came and I suggested two sites for mounting the dish. They said they could install on the roof but I didn't want that. They were running late and still had another call...
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Exede.Lindsey
Exede.Lindsey

Hello, I apologize concerning your experience. Please send me an email to exedelistens@viasat.com I would be more than happy answer your questions regarding service. - Exede L...

Somerville, Texas
Product
Exede Installation
#605123
Reply to reviews
EXEDE INTERNET 11/12/14 So here is how my past couple of days have been and I want to share for the out in the country folks with not much internet choice... The worst service, promises, and customer...
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Anonymous
lisa

Im having the same problem... Data is being used without us using it. Will not let us out of contract and its been six days. Horrible!!!

Anonymous
ExedeKarmin

Customer,I'm sorry to hear that your internet service did not fit your needs. Speaking with our Technical Team should have resolved your issues or put in play a resolution. T...

Amherst, Virginia
Product
Exede Installation
I liked
  • Tiffainy in tech support
I didn't like
  • Fraudulent product claims
  • Bad installation and service
  • Improper contract signing
#557057
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