Product: Exede Internet Plan Clear all filters (63 of 63 reviews match)
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promised faster speed.but is slower than old modem, will not refund or go back to old plan, this cost 20 dollars more per month, now at 80 a month for internet that is still not very big on data. talked to 4 tech supports and they say can not go back to old...
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Exede Internet Plan
#1068969
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I just moved to Roanoke and decide to sign up with Exede as I need the internet for my home office. A representative named Christy was talking to me and very nice as I am about to sign up. She offered me 12, 18 and 30 G data cap, with the special price for the first 3...
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ExedeBrad
ExedeBrad

HelloMy name is Brad and I'm part of Exede's corporate team and would like to help you. Could you email me at exedelistens@viasat.com?

1.0
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Exede Internet Plan
#1040282
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Exede was contacted 5 times to resolve a billing dispute. I was told each time I would be called to discuss issue but never received a phone call. We will NOT be using this cable provider for any of our 100+ locations. We were told we used 200+ GB of data in 2 days...
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1.2
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Exede Internet Plan
I didn't like
  • Customer service
#997207
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Exede Internet Plan Review

#871995
2.7
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I was never told about a contract and that the price of the plan would change after the 3rd month called customer care and I was told that I signed a contract and I would have to pay the termination fee I have only had the service one day.
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Exede Internet Plan Review

#804449
1.0
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$80 a month for Internet is a little too by with a two-year contract didn't live there two years and had to move to another state and they don't let you out of the contract bunch of ***
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Exede Internet Plan Review

#767232
1.0
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Outrageous data plans and slow down when its not a great service anyways. Had i known that it REALLY was this bad, i would have rather gone with keeping my money and not have internet at all.
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Exede Internet Plan Review

#675896
1.0
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Worst service ever. Purchases top plan, after service guy said we did not need that much, within 48 hours we were over our service. Cancelled and yet they are still trying to get automatic draft payments after they sent us a cancellation email. Spent over 740.00 for a 48 hour service. 4 times had to *** for guy to pick up equipment. But as Exede employees say, "we are so sorry"
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Lousy service ,it adds up to days per month with no internet.They don't want to hear about their screw ups. Last month they said our bank wouldn't pay from our account. They said the credit card had expired.We went to the bank and checked ,the money was in there and...
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Anonymous
Anonymous

Try At&T , 40 bucks a month unlimited download.. Exede is horrible

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Exede Internet Plan
#970419
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After 8 days of use i an out of 15 gbs of data only watch tv.This service is a ripoff...
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Exede.Lindsey
Exede.Lindsey

Hello, I am part of a small team at Viasat working to resolve customer issues. A few data consumptions that people are typically unaware of are: storage, updates, apps, or com...

1.0
Bronson, Florida
Product
Exede Internet Plan
#946119
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Exede told me that was my problem, not theirs. Sent another tech. He installed all new equipment. Still next to no internet service. Everytime I've called I've been told it is either my router or a weather related outage. They were having severe thunderstorms in Salt...
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Anonymous
Anonymous

Brother welcome to the club!!! they are a waste of time and energy!! i think instead of working on fixing there problems they go to school to learn how to lie to you!! there a...

ExedeBrad
ExedeBrad

Hello,My name is Brad and I'm with Exede's corporate office. I'd like to look into your concerns further. Could you email us at exedelistens@viasat.com?

1.0
Product
Exede Internet Plan
I liked
  • Available in rural areas
I didn't like
  • Rude customer service
  • Data plan
  • Tech selling equipment they its threw the company when its not
#920834
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Exede/Viasat/WildBlue was the only internet service available to me when I moved to middle Tennessee last year.Since the day it was installed I have had nothing but problems with it. Extremely unreliable, incredibly slow speeds, uses up my 12 gb data allowance in a few...
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ExedeEliteDealer
ExedeEliteDealer

Sorry you are having so many problems. That is not the norm for our service. Have you contacted your LOCAL installation company who you bought your service through or custom...

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Exede Internet Plan
#891823
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I told them what the sales guy said and when I told them it was exede, they then said it was a 3rd party company but they do not provide internet, but they had the contact number for exede. I then called exede and spoke to a woman. I asked her why my card was charged...
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Anonymous
S***

Ma'am I feel the same way. The only reason why I'm still with them is because of the contract.they charge you when the bill is due. They don't send a paper bill to see what yo...

1.0
Product
Exede Internet Plan
#874084
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Had unauthorized transactions through my bank account by exede deciding I should make double payments $100 at a time.. complete fraud. I currently have an investigation in process with my bank and FDIC for these fraudulent transactions .. I suggest more people do the...
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Exede Internet Plan
#873797
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The person I talked with was much more reasonable, but had no power to help, and was unwilling to transfer my call to her boss, or anyone who might have power to do anything. I used them for 8 months, so I got a $240 dollar charge that caught me right after we had moved and my wife had a baby just after we got in the house, and it was totally unexpected since Exede...
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ExedeBrad
ExedeBrad

Hello.My name is Brad and I'm with Exede's corporate office. We would be more than happy to discuss this with you. Could you please email us with your information to exedelist...

2.8
Damascus, Virginia
Product
Exede Internet Plan
I didn't like
  • Being conned
#865572
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