Manufacturer: Exede Category: Internet Plans Clear all filters (6 of 6 reviews match)
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Don't ever sign up for this service even if it's the only service available.You'll do better by using your phone as a hotspot. Speeds were terrible and you are unable to stream anything! Cancelled the service and they have not sent a final bill yet so that I can get...
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Exede.Lindsey
Exede.Lindsey

Hello, I am part of a small team at Exede working to resolve customer issues. I'm sorry to hear we lost your business if we can help in any way please send us your account a...

1.0
Product
Exede Liberty 10 Internet Plan
#1011388
Reply to reviews
Exede is a rip off they over charged me twice (I had to call and wait for a refund) and they steal data and make fake excuses for over limit data use.( like My windows update took 3GB) or I downloaded stuff at the wrong time) Both was a lie 2 months in a row they said...
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Anonymous
Anonymous

CALLED EXEDE ASKED WHY I WAS ALREADY AT 100 PERCENT USAGE JUST STARTED THE DAY BEFORE I FEEL LIKE EXEDE IS RIPPING CUSTOMERS OFF

3.4
Product
Exede Liberty 10 Internet Plan
I didn't like
  • Rude customer service
  • Disappearing data
#944180
Reply to reviews
Installer comes to the house and I again ask if they are connected with Hughes or Exede as the reviews have be horrible. I am assured "NO", we are independent. Installation complete and 2 days in speeds drop below .22 mb/s. I call 9 times, leave 4 voicemail and...
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1.1
Product
Exede Liberty 10 Internet Plan
I didn't like
  • Fraudulent product claims
  • Rudeness of employees
  • Two year contract
#942335
Reply to reviews

I want out of my service with excede. We were lied to about numerous things and the data usage is unreal , 20% of data used during the first 2 days with no streaming of any kind. "You will never run out of data", (yet the contract states it will be extremely slow when...
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Anonymous
Amberle

You are 100% correct on the data use. I have a tracker in my router and it is showing 25% of what Exede claims. We average speeds in the 2 - 6 up and less than 1 down even whe...

ExedeBrad
ExedeBrad

Hello,I'm sorry to hear that you are dissatisfied with the service. A lot of times things like background apps, system updates run in the background and can contribute to usa...

1.9
Product
Exede Liberty 10 Internet Plan
I liked
  • Lies
I didn't like
  • Enter your phone number here
  • Horrendously slow internet speeds
  • Receiving the contract by email after installation
#895285
Reply to reviews
Exede - Very Slow!!!! Do not believe their website or Facebook page!
I have been using Exede for a couple of months now and have had just about enough. I am on their liberty 10 plan. Their website and their Facebook page state that when you have used all of your priority data, your connection will slow down to 1-5 Mbps. I have speed...
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Anonymous
Anonymous

Currently getting .01 Mbps down and .11 Mbps up with a latency of over 2000 ms. That isn't acceptable. Ever. Exede is the worst. I still have to pay over $80 a month for this ...

Anonymous
Anonymous

I'm having the same issues! At no time EVER on the Liberty pass do I get above 0.24Mbps. I'm lucky to get 0.06 at most times, including 3:30am!! This company is a complete jok...

1.0
Product
Exede Liberty 10 Internet Plan
#857678
Reply to reviews
I have their Liberty 10 Plan. Consistently slow speeds, spinning wheels, waiting forever. Don't even try to watch any YouTube videos or have more than two wi-fi connected devices in your home or the Excede reps will tell you it's all your fault and that data caps are...
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Suddenlink Help
Suddenlink Help

Hi - Thanks for reaching out, and we certainly appreciate your feedback. If there is anything that we can assist with in the future, please feel free to email us at socialsupp...

1.3
Product
Exede Liberty 10 Internet Plan
I didn't like
  • Horrendously slow internet speeds
#855255
Reply to reviews