Exede Liberty Internet Plan Reviews

1.2
(17 reviews)
Advertised vs Delivered
Value for money
Product or Service Quality
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00, within 2 days of paying my bill I get a email that says you are now on Liberty pass, which is absolutely awful. I canceled my NetFlix because whats the point, everything buffers. My daughter and I can not be on the internet at the same time, pages take forever to open, I consistently get kicked off the, and have to re-start. I was taking some online classes but had to drop them because I could not get the pages to load half the time. I...
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1.0
#934319
I'm in mountains of Colorado. Excede was only service available with 10Gig speed... My service is so slow, Speed test times out.. called Tech support many times and always get the story that bad weather, or too many neighbors using internet at same time, etc etc... I had seven neighbors with in fifteen miles of my place. hmmmmm Excede is the worst.. Need 100 words ok ok ok ook ok oo kok okok okook ok oko ko ko koko k ok ok ok ok ok ok ok...
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ExedeBrad

ExedeBrad Hello
Could you email us at exedelistens@viasat.com? I'd like to look at this a little more for you. My name is Brad and I'm with Exede's corporate office.

1.0
I liked
  • Installer was very polite
I didn't like
  • Mysterious data usage
  • Customer service sucks
  • Poor service
#918575
If you can call Exede's service a " service " you need some serious service in the brain department. I have exede. Only 1 of 2 games in town where I live. I wanted to upgrade me " service " back in June (2016). Was sent a new modem. Exede tells me a month later after numerous hours on the phone with them, that the day they sent modem, they discontinued the "beam" for the upgrade. Ya, really. So, they tell me "we should have that "beam" back in...
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1.0
I didn't like
  • Data cap
  • Fraudulent product claims
  • Disappearing data
#913747
Exede gives the worst connectivity. I was given a bundle package provided by directTV. I was given their Liberty internet plan. I told the rep i needed the internet exclusively for homework purpose ( reasearch, taking online clases , etc). Customer service sucks. Witin 4 days of having the internet service i called to cancel due to super s l o w connectivity. I was told we had used all the data within 4 days. I was also told i would need to...
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When I called and ordered exede internet I was told at least twice that it would be unlimited internet. So I got it installed a couple days later. I told the guy how much we were in the internet so he set me up with a perfect plan, so he says. We had it installed, which was very late in the evening when he finally got here. I set an account up at exede.com and was surprised to find out it was not unlimited, as a mater of fact after only a few...
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Anonymous

Anonymous After two faithful years with this company, they terminated my account leaving me defenseless on a rural mountain top with no emergency access to the outside world. I highly ...

1.0
I liked
  • Them before i started using them
I didn't like
  • Internet speeds sucked
  • Lied to
i have been lied to and i got the service and not a day later i said i dont want this service i have been threatened with 15/ month to cancel.and im bot paying that and i dont want tbis service either! done im reporring to bbb.and getting a lawyer!
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Exede.Lindsey

Exede.Lindsey Hello
I am part of a small team at Exede working to resolve customer issues. I'd like to look into this situation for you to see how I can help. Please send your account an...

I called Exede numerous times but every time I was either hung up on, or they told me they could see no problem & it must be something I was doing. Let me repeat- MY fault & they HUNG UP on me numerous times mid call!!!! At least on 4 different occasions!!! When they came out with the Liberty plan, I thought it would be better but speeds were slower & eventually stopped working completely! & they still told me they could see no problem, it was...
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Anonymous

Anonymous I agree completely. This service is terrible. And even when we are using the 10 gb the speed is still slow. It makes dial up seem like lightning. I get so sick of watching any...

ExedeBrad

ExedeBrad I'm sorry to hear about your experience with us. Unfortunately a limitation to satellite internet is that data caps are something that is enforced just due to the fact that on...

1.4
I liked
  • Auto billing
  • Website
I didn't like
  • Massive cancellation fees
  • Getting hung up on by customer service mid call
  • Data cap
#863424
We are very unhappy with Exede. We are on the Liberty Plan and Exede told us that once we hit our data limit with the 'priority speed' we would still be able to use the Internet--at slower speeds, but that the speed would be faster than our former Internet (DSL). However, in the evenings we are NOT ABLE TO ACCESS THE INTERNET AT ALL. This happens every single evening for several hours (and sometimes during the day, too). We constantly get...
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ExedeBrad

ExedeBrad Hello,
My name is Brad and I'm with Exede's corporate office. The Liberty Pass plan gives users the freedom to browse after their priority data is used during the daytimes ...

2.0
I didn't like
  • Terrible connection-as in no connection in evenings
#857110
This service is going to be offered by Direct TV and AT&T as well.they will call it by the package name "LIBERTY" or "LIBERTY10" the company is actually called "EXCEED" I think they don't mention that name so you don't look 'em up till it's too late. Without going through details (data restrictions, bad service, high cost for what you're getting....) IT IS BY FAR THE WORST INTERNET SERVICE IN THE WORLD.You will be PAYING FOR SOMETHING YOU'RE NOT...
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Exede Liberty Internet Plan Review

#937384
2.0
We signed up a few months ago on liberty 10. Without doing anything it says we are in liberty pass about 3-7 days into the month. It still barely works but so far we can't tell the difference of being on liberty pass or not. They both are terrible!
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Exede Liberty Internet Plan Review

#924628
1.0
This is the worst Internet service!! Don't sign up. They claimed we used 10gb during the first 24 hours after service was connected. Don't worry they said you'll have liberty service. That's a joke. I just signed up to pay $60 a month to have Internet service that works one day out of the month. Don't try canceling because you're under a contract
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Exede Liberty Internet Plan Review

#889073
1.0
Terrible terrible company. They catch you in a loop. Internet doesn't work too slow. We need to send a rep. He is here 5 minutes. It's still slow. Well it's downloading an update. 5 hours later it's still slow. Call again. We have to send a tech. Another 95.00 so eventually you live with crappy 5 mg service. Terrible company. 150.00 for Internet. Ridiculous.
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Based on their assurance that with the plan I chose (The Liberty Pass) I would never experience speeds slower than 1 mbs , I chose Exede. For the first few months I was completely satisfied with the service. I bought 10 gb of data per month and while I had data my speeds were around 10-12 mbs. When my data was exhausted my speed dropped to the promised 1-2 mps. This was always enough to do anything I normally do on the internet. Last month we...
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Anonymous

Anonymous Worst company ever! They sent a monkey who installed the dish in 2 separate places and didn't use either one? After, they stole the DirecTV stand to put their dish on? Not unt...

ExedeDiana

ExedeDiana Hello Anonymous. I'm sorry you have not been contacted by anyone. Please send an email to exedelistens@visat.com with your account and contact information. Also include if y...

1.0
I didn't like
  • Unethical practices