Manufacturer: Exede Category: Internet Plans Clear all filters (26 of 26 reviews match)
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For two months Exede worked as promised. In January while we were on vacation I got an email that we had exceeded our data and were on the liberty pass. This was impossible as we have a locked server and were gone for two weeks. Beginning of February we got our new...
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ExedeBrad
ExedeBrad

hello,I'm sorry to hear that the service wasn't working well for you. If you email us at exedelistens@viasat.com we can look up your account and maybe see what happened with t...

Product
Exede Liberty Internet Plan
#1032267
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Had Hughesnet which was a nightmare.Paid over $90.00 a month and never got the service they promised, but was locked into a two year contrat!!! And it looks like I chose another internet service that does not provide what it promised but still expects to be paid for...
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1.2
Product
Exede Liberty Internet Plan
#998921
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6GB! I have 28 more days to go! Unfortunately until I move, satellite Internet is my only choice! What a complete ripoff! They are forcing people to buy very expensive data! When they say their speeds are much lower with Liberty plan they mean many things won't even...
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Product
Exede Liberty Internet Plan
#988777
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Exede Liberty Internet Plan Review

#971332
Paying for 18gig, & not getting even close to it...they need to be stopped!!!!!!!
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Exede Liberty Internet Plan Review

#937384
2.0
We signed up a few months ago on liberty 10. Without doing anything it says we are in liberty pass about 3-7 days into the month. It still barely works but so far we can't tell the difference of being on liberty pass or not. They both are terrible!
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Exede Liberty Internet Plan Review

#924628
1.0
This is the worst Internet service!! Don't sign up. They claimed we used 10gb during the first 24 hours after service was connected. Don't worry they said you'll have liberty service. That's a joke. I just signed up to pay $60 a month to have Internet service that works one day out of the month. Don't try canceling because you're under a contract
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Exede Liberty Internet Plan Review

#889073
1.0
Terrible terrible company. They catch you in a loop. Internet doesn't work too slow. We need to send a rep. He is here 5 minutes. It's still slow. Well it's downloading an update. 5 hours later it's still slow. Call again. We have to send a tech. Another 95.00 so eventually you live with crappy 5 mg service. Terrible company. 150.00 for Internet. Ridiculous.
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Not usually one to name company but Exede Wildblue Internet sucks!!! Sooo happy to be with Charter Spectrum! Exede was inferior in every way..not showing for installation on date set then 8 hrs later than stated(had to cancel 2 appts to be home when they were to...
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h.kitchener
h.kitchener

Charter, at least in my area has the best internet service but we dropped their cable tv some two years ago after a continual round of price increases. We now just take the in...

2.6
Product
Exede Liberty Internet Plan
#984583
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I had Hughes Net, ran into a guy at a booth selling Exede and Direct TV.. He asked what I had and what I was paying, he told me I was being ripped off and he sells Hughs Net but he knows how it is so awful and how much better Exede is and how much cheaper and faster it...
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1.0
Product
Exede Liberty Internet Plan
I didn't like
  • Product
  • Salesman
  • Bait and switch
#976310
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My son had just turned 18 and has always had frontier for internet was not familiar with how satellite internet works and after 7 days of using it realized that it was totally misrepresented to him thru the sales team he asked to pay his bill and cancel due to the...
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Product
Exede Liberty Internet Plan
#970411
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00, within 2 days of paying my bill I get a email that says you are now on Liberty pass, which is absolutely awful. I canceled my NetFlix because whats the point, everything buffers. My daughter and I can not be on the internet at the same time, pages take forever to...
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ExedeEliteDealer
ExedeEliteDealer

As an Elite Dealer and a member of the Dealer Advisory Council to ViaSat, I can assure you both that your experiences are not what the company is about. Not knowing all of yo...

Anonymous
Anonymous

i agree brother they lie only answer a small few complaints there are soooooo many people with the same problems with exede!!! with out going into great detail they lied ,too...

1.0
Product
Exede Liberty Internet Plan
#934319
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I'm in mountains of Colorado. Excede was only service available with 10Gig speed... My service is so slow, Speed test times out.. called Tech support many times and always get the story that bad weather, or too many neighbors using internet at same time, etc etc... I...
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ExedeBrad
ExedeBrad

Hello Could you email us at exedelistens@viasat.com? I'd like to look at this a little more for you. My name is Brad and I'm with Exede's corporate office.

1.0
Product
Exede Liberty Internet Plan
I liked
  • Installer was very polite
I didn't like
  • Mysterious data usage
  • Because they lied
  • Customer service sucks
#918575
Reply to reviews
If you can call Exede's service a " service " you need some serious service in the brain department. I have exede. Only 1 of 2 games in town where I live. I wanted to upgrade me " service " back in June (2016). Was sent a new modem. Exede tells me a month later after...
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1.0
Product
Exede Liberty Internet Plan
I didn't like
  • Disappearing data
  • Data cap
  • Fraudulent product claims
#913747
Reply to reviews
Exede gives the worst connectivity. I was given a bundle package provided by directTV. I was given their Liberty internet plan. I told the rep i needed the internet exclusively for homework purpose ( reasearch, taking online clases , etc). Customer service sucks....
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1.0
Product
Exede Liberty Internet Plan
#912982
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