Manufacturer: Exede Category: Internet Plans Clear all filters (22 of 22 reviews match)
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It is now the 10th. My laptop has not been turned on for 4 days. My desktop's hard drive is fried. I do have an iPad I use. I also have WiFi. I just checked my data and I've used up 6.6GB! I have 28 more days to go! Unfortunately until I move, satellite Internet is my only choice! What a complete ripoff! They are forcing people to buy very expensive data! When they say their speeds are much lower with Liberty plan they mean many things won't...
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#988777
Not usually one to name company but Exede Wildblue Internet sucks!!! Sooo happy to be with Charter Spectrum! Exede was inferior in every way..not showing for installation on date set then 8 hrs later than stated(had to cancel 2 appts to be home when they were to arrive!).internet poor, tv satellite glitches(not even bad weather) and phone cut out continually then when disconnected expect us to return part from satellite dish that they installed...
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h.kitchener

h.kitchener Charter, at least in my area has the best internet service but we dropped their cable tv some two years ago after a continual round of price increases. We now just take the in...

2.6
#984583
I had Hughes Net, ran into a guy at a booth selling Exede and Direct TV.. He asked what I had and what I was paying, he told me I was being ripped off and he sells Hughs Net but he knows how it is so awful and how much better Exede is and how much cheaper and faster it is.He recommended me changing to direct tv as well to save so much money. I was a *** and gave him my number, he called and texted for 3 months selling his product, he assured me...
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1.0
I didn't like
  • Bait and switch
  • Salesman
  • Product
#976310

Exede Liberty Internet Plan Review

#971332
Paying for 18gig, & not getting even close to it...they need to be stopped!!!!!!!
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Exede Liberty Internet Plan Review

#937384
2.0
We signed up a few months ago on liberty 10. Without doing anything it says we are in liberty pass about 3-7 days into the month. It still barely works but so far we can't tell the difference of being on liberty pass or not. They both are terrible!
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Exede Liberty Internet Plan Review

#924628
1.0
This is the worst Internet service!! Don't sign up. They claimed we used 10gb during the first 24 hours after service was connected. Don't worry they said you'll have liberty service. That's a joke. I just signed up to pay $60 a month to have Internet service that works one day out of the month. Don't try canceling because you're under a contract
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Exede Liberty Internet Plan Review

#889073
1.0
Terrible terrible company. They catch you in a loop. Internet doesn't work too slow. We need to send a rep. He is here 5 minutes. It's still slow. Well it's downloading an update. 5 hours later it's still slow. Call again. We have to send a tech. Another 95.00 so eventually you live with crappy 5 mg service. Terrible company. 150.00 for Internet. Ridiculous.
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My son had just turned 18 and has always had frontier for internet was not familiar with how satellite internet works and after 7 days of using it realized that it was totally misrepresented to him thru the sales team he asked to pay his bill and cancel due to the service not working the way it should. Took his 4 days to download a game on Xbox and they charged him more than they said as well as now he owes 365 for wanting to cancel. I called to...
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#970411
00, within 2 days of paying my bill I get a email that says you are now on Liberty pass, which is absolutely awful. I canceled my NetFlix because whats the point, everything buffers. My daughter and I can not be on the internet at the same time, pages take forever to open, I consistently get kicked off the, and have to re-start. I was taking some online classes but had to drop them because I could not get the pages to load half the time. I...
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ExedeEliteDealer

ExedeEliteDealer As an Elite Dealer and a member of the Dealer Advisory Council to ViaSat, I can assure you both that your experiences are not what the company is about. Not knowing all of yo...

Anonymous

Anonymous i agree brother they lie only answer a small few complaints there are soooooo many people with the same problems with exede!!! with out going into great detail they lied ,too...

1.0
#934319
I'm in mountains of Colorado. Excede was only service available with 10Gig speed... My service is so slow, Speed test times out.. called Tech support many times and always get the story that bad weather, or too many neighbors using internet at same time, etc etc... I had seven neighbors with in fifteen miles of my place. hmmmmm Excede is the worst.. Need 100 words ok ok ok ook ok oo kok okok okook ok oko ko ko koko k ok ok ok ok ok ok ok...
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ExedeBrad

ExedeBrad Hello
Could you email us at exedelistens@viasat.com? I'd like to look at this a little more for you. My name is Brad and I'm with Exede's corporate office.

1.0
I liked
  • Installer was very polite
I didn't like
  • Mysterious data usage
  • Customer service sucks
  • Poor service
#918575
If you can call Exede's service a " service " you need some serious service in the brain department. I have exede. Only 1 of 2 games in town where I live. I wanted to upgrade me " service " back in June (2016). Was sent a new modem. Exede tells me a month later after numerous hours on the phone with them, that the day they sent modem, they discontinued the "beam" for the upgrade. Ya, really. So, they tell me "we should have that "beam" back in...
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1.0
I didn't like
  • Fraudulent product claims
  • Data cap
  • Disappearing data
#913747
Exede gives the worst connectivity. I was given a bundle package provided by directTV. I was given their Liberty internet plan. I told the rep i needed the internet exclusively for homework purpose ( reasearch, taking online clases , etc). Customer service sucks. Witin 4 days of having the internet service i called to cancel due to super s l o w connectivity. I was told we had used all the data within 4 days. I was also told i would need to...
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When I called and ordered exede internet I was told at least twice that it would be unlimited internet. So I got it installed a couple days later. I told the guy how much we were in the internet so he set me up with a perfect plan, so he says. We had it installed, which was very late in the evening when he finally got here. I set an account up at exede.com and was surprised to find out it was not unlimited, as a mater of fact after only a few...
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Anonymous

Anonymous After two faithful years with this company, they terminated my account leaving me defenseless on a rural mountain top with no emergency access to the outside world. I highly ...

1.0
I liked
  • Them before i started using them
I didn't like
  • Lied to
  • Internet speeds sucked
i have been lied to and i got the service and not a day later i said i dont want this service i have been threatened with 15/ month to cancel.and im bot paying that and i dont want tbis service either! done im reporring to bbb.and getting a lawyer!
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Exede.Lindsey

Exede.Lindsey Hello
I am part of a small team at Exede working to resolve customer issues. I'd like to look into this situation for you to see how I can help. Please send your account an...