Product: Exede Liberty Internet Plan Clear all filters (28 of 28 reviews match)
filters
seller:
Show
state:
Show
city:
Show
product:
Exede - Liberty pass is a joke and 1-5mbps ain't happening
Exede - Liberty pass is a joke and 1-5mbps ain't happening
Exede - Liberty pass is a joke and 1-5mbps ain't happening
Exede - Liberty pass is a joke and 1-5mbps ain't happening
I am contacting you in regards to my wife and my Exede satellite account. To find the account look for phone#. Please read the notes you see there made by the various agents I have contacted. I am reaching out today because all other attempts to resolve our issue have...
Read more
1.4
Product
Exede Liberty Internet Plan
#1108202
Reply to reviews
this is _____from Exede and I just want you to know that we can NOT cancel your account without you paying a cancellation fee of $350 for each account"...SIMPLY amazing to me! So it seems to me like Exede knows their service sucks and they are scamming people so they...
Read more
Surfacechef
Surfacechef

Don't let them violate the FCC rules fight them, document everything, call them, cost them money, maybe they will value their customers.Email themexecutiveescalationsdonotrepl...

ExedeBrad
ExedeBrad

HelloMy name is Brad and I'm part of a special team with Exede's corporate office. Please send an email to exedelistens@viasat.com so we can work with you.

1.0
Product
Exede Liberty Internet Plan
I didn't like
  • Hidden costs
  • Slowest internet service
  • Being conned
#1078175
Reply to reviews
For two months Exede worked as promised. In January while we were on vacation I got an email that we had exceeded our data and were on the liberty pass. This was impossible as we have a locked server and were gone for two weeks. Beginning of February we got our new...
Read more
ExedeBrad
ExedeBrad

hello,I'm sorry to hear that the service wasn't working well for you. If you email us at exedelistens@viasat.com we can look up your account and maybe see what happened with t...

Product
Exede Liberty Internet Plan
#1032267
Reply to reviews

Exede Liberty Internet Plan Review

#971332
Paying for 18gig, & not getting even close to it...they need to be stopped!!!!!!!
Comment
Show

Exede Liberty Internet Plan Review

#937384
2.0
Details
We signed up a few months ago on liberty 10. Without doing anything it says we are in liberty pass about 3-7 days into the month. It still barely works but so far we can't tell the difference of being on liberty pass or not. They both are terrible!
Comment
Show
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website

Exede Liberty Internet Plan Review

#924628
1.0
Details
This is the worst Internet service!! Don't sign up. They claimed we used 10gb during the first 24 hours after service was connected. Don't worry they said you'll have liberty service. That's a joke. I just signed up to pay $60 a month to have Internet service that works one day out of the month. Don't try canceling because you're under a contract
Comment
Show
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website

Exede Liberty Internet Plan Review

#889073
1.0
Details
Terrible terrible company. They catch you in a loop. Internet doesn't work too slow. We need to send a rep. He is here 5 minutes. It's still slow. Well it's downloading an update. 5 hours later it's still slow. Call again. We have to send a tech. Another 95.00 so eventually you live with crappy 5 mg service. Terrible company. 150.00 for Internet. Ridiculous.
Comment
Show
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
Had Hughesnet which was a nightmare.Paid over $90.00 a month and never got the service they promised, but was locked into a two year contrat!!! And it looks like I chose another internet service that does not provide what it promised but still expects to be paid for...
Read more
1.2
Product
Exede Liberty Internet Plan
#998921
Reply to reviews
6GB! I have 28 more days to go! Unfortunately until I move, satellite Internet is my only choice! What a complete ripoff! They are forcing people to buy very expensive data! When they say their speeds are much lower with Liberty plan they mean many things won't even...
Read more
Product
Exede Liberty Internet Plan
#988777
Reply to reviews
Not usually one to name company but Exede Wildblue Internet sucks!!! Sooo happy to be with Charter Spectrum! Exede was inferior in every way..not showing for installation on date set then 8 hrs later than stated(had to cancel 2 appts to be home when they were to...
Read more
h.kitchener
h.kitchener

Charter, at least in my area has the best internet service but we dropped their cable tv some two years ago after a continual round of price increases. We now just take the in...

2.6
Product
Exede Liberty Internet Plan
#984583
Reply to reviews
I had Hughes Net, ran into a guy at a booth selling Exede and Direct TV.. He asked what I had and what I was paying, he told me I was being ripped off and he sells Hughs Net but he knows how it is so awful and how much better Exede is and how much cheaper and faster it...
Read more
1.0
Product
Exede Liberty Internet Plan
I didn't like
  • Salesman
  • Bait and switch
  • Product
#976310
Reply to reviews
My son had just turned 18 and has always had frontier for internet was not familiar with how satellite internet works and after 7 days of using it realized that it was totally misrepresented to him thru the sales team he asked to pay his bill and cancel due to the...
Read more
Product
Exede Liberty Internet Plan
#970411
Reply to reviews
00, within 2 days of paying my bill I get a email that says you are now on Liberty pass, which is absolutely awful. I canceled my NetFlix because whats the point, everything buffers. My daughter and I can not be on the internet at the same time, pages take forever to...
Read more
ExedeEliteDealer
ExedeEliteDealer

As an Elite Dealer and a member of the Dealer Advisory Council to ViaSat, I can assure you both that your experiences are not what the company is about. Not knowing all of yo...

Anonymous
Anonymous

i agree brother they lie only answer a small few complaints there are soooooo many people with the same problems with exede!!! with out going into great detail they lied ,too...

1.0
Product
Exede Liberty Internet Plan
#934319
Reply to reviews
I'm in mountains of Colorado. Excede was only service available with 10Gig speed... My service is so slow, Speed test times out.. called Tech support many times and always get the story that bad weather, or too many neighbors using internet at same time, etc etc... I...
Read more
ExedeBrad
ExedeBrad

Hello Could you email us at exedelistens@viasat.com? I'd like to look at this a little more for you. My name is Brad and I'm with Exede's corporate office.

1.0
Product
Exede Liberty Internet Plan
I liked
  • Installer was very polite
I didn't like
  • Because they lied
  • Mysterious data usage
  • Customer service sucks
#918575
Reply to reviews