Product: Exede Liberty Internet Plan Clear all filters (28 of 28 reviews match)
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00, within 2 days of paying my bill I get a email that says you are now on Liberty pass, which is absolutely awful. I canceled my NetFlix because whats the point, everything buffers. My daughter and I can not be on the internet at the same time, pages take forever to...
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ExedeEliteDealer
ExedeEliteDealer

As an Elite Dealer and a member of the Dealer Advisory Council to ViaSat, I can assure you both that your experiences are not what the company is about. Not knowing all of yo...

Anonymous
Anonymous

i agree brother they lie only answer a small few complaints there are soooooo many people with the same problems with exede!!! with out going into great detail they lied ,too...

1.0
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Exede Liberty Internet Plan
#934319
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Exede Liberty Internet Plan Review

This is the worst Internet service!! Don't sign up. They claimed we used 10gb during the first 24 hours after service was connected. Don't worry they said you'll have liberty service. That's a joke. I just signed up to pay $60 a month to have Internet service that works one day out of the month. Don't try canceling because you're under a contract
1.0
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Exede Liberty Internet Plan
#924628
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I'm in mountains of Colorado. Excede was only service available with 10Gig speed... My service is so slow, Speed test times out.. called Tech support many times and always get the story that bad weather, or too many neighbors using internet at same time, etc etc... I...
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ExedeBrad
ExedeBrad

Hello Could you email us at exedelistens@viasat.com? I'd like to look at this a little more for you. My name is Brad and I'm with Exede's corporate office.

1.0
Product
Exede Liberty Internet Plan
I liked
  • Installer was very polite
I didn't like
  • Because they lied
  • Mysterious data usage
  • Customer service sucks
#918575
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If you can call Exede's service a " service " you need some serious service in the brain department. I have exede. Only 1 of 2 games in town where I live. I wanted to upgrade me " service " back in June (2016). Was sent a new modem. Exede tells me a month later after...
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1.0
Product
Exede Liberty Internet Plan
I didn't like
  • Fraudulent product claims
  • Data cap
  • Disappearing data
#913747
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Exede gives the worst connectivity. I was given a bundle package provided by directTV. I was given their Liberty internet plan. I told the rep i needed the internet exclusively for homework purpose ( reasearch, taking online clases , etc). Customer service sucks....
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1.0
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Exede Liberty Internet Plan
#912982
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When I called and ordered exede internet I was told at least twice that it would be unlimited internet. So I got it installed a couple days later. I told the guy how much we were in the internet so he set me up with a perfect plan, so he says. We had it installed,...
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Anonymous
Anonymous

After two faithful years with this company, they terminated my account leaving me defenseless on a rural mountain top with no emergency access to the outside world. I highly ...

1.0
Pinetops, North Carolina
Product
Exede Liberty Internet Plan
I liked
  • Them before i started using them
I didn't like
  • Internet speeds sucked
  • Lied to
#904390
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i have been lied to and i got the service and not a day later i said i dont want this service i have been threatened with 15/ month to cancel.and im bot paying that and i dont want tbis service either! done im reporring to bbb.and getting a lawyer!
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Exede.Lindsey
Exede.Lindsey

HelloI am part of a small team at Exede working to resolve customer issues. I'd like to look into this situation for you to see how I can help. Please send your account and co...

1.0
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Exede Liberty Internet Plan
#901321
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Exede Liberty Internet Plan Review

Terrible terrible company. They catch you in a loop. Internet doesn't work too slow. We need to send a rep. He is here 5 minutes. It's still slow. Well it's downloading an update. 5 hours later it's still slow. Call again. We have to send a tech. Another 95.00 so eventually you live with crappy 5 mg service. Terrible company. 150.00 for Internet. Ridiculous.
1.0
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Exede Liberty Internet Plan
#889073
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They say it is from gaming and that the only thing I can do is buy more data which I did once and guess what happened one day later, it was all used up at 4am for "gaming"!!! I am trapped in this contract and never have access to my liberty boost 18 gig 25 mbd speed...
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Anonymous
Anonymous

Anonymous, how does one go about hiring a third party to look into data usage?

Anonymous
SD54

I also have the same problem! I can't even get through to customer service anymore as the answer machine says I am a third party contract and then hangs up on me. SO FRUSTRATI...

1.1
Descanso, California
Product
Exede Liberty Internet Plan
I didn't like
  • Do not care about their customers
  • Disconnect fees and penalties
  • Because they lied
#870209
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I called Exede numerous times but every time I was either hung up on, or they told me they could see no problem & it must be something I was doing. Let me repeat- MY fault & they HUNG UP on me numerous times mid call!!!! At least on 4 different occasions!!! When they...
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Anonymous
Anonymous

I agree completely. This service is terrible. And even when we are using the 10 gb the speed is still slow. It makes dial up seem like lightning. I get so sick of watching any...

ExedeBrad
ExedeBrad

I'm sorry to hear about your experience with us. Unfortunately a limitation to satellite internet is that data caps are something that is enforced just due to the fact that on...

1.4
Freeville, New York
Product
Exede Liberty Internet Plan
I liked
  • Auto billing
  • Website
I didn't like
  • Massive cancellation fees
  • 2 year contract even if service completely isnt working
  • Internet service slow or did not work
#863424
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