Manufacturer: Exede Category: Internet Plans Clear all filters (27 of 27 reviews match)
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Exede gives the worst connectivity. I was given a bundle package provided by directTV. I was given their Liberty internet plan. I told the rep i needed the internet exclusively for homework purpose ( reasearch, taking online clases , etc). Customer service sucks....
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1.0
Exede Ceres, California
Product
Exede Liberty Internet Plan
#912982
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When I called and ordered exede internet I was told at least twice that it would be unlimited internet. So I got it installed a couple days later. I told the guy how much we were in the internet so he set me up with a perfect plan, so he says. We had it installed,...
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Anonymous
Anonymous

After two faithful years with this company, they terminated my account leaving me defenseless on a rural mountain top with no emergency access to the outside world. I highly ...

Comment 1 comment
Helpful? Yes 2 No 0
1.0
Exede Pinetops, North Carolina
Product
Exede Liberty Internet Plan
I liked
  • Them before i started using them
I didn't like
  • Internet speeds sucked
  • Lied to
#904390
Reply to reviews

i have been lied to and i got the service and not a day later i said i dont want this service i have been threatened with 15/ month to cancel.and im bot paying that and i dont want tbis service either! done im reporring to bbb.and getting a lawyer!
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Exede.Lindsey
Exede.Lindsey

HelloI am part of a small team at Exede working to resolve customer issues. I'd like to look into this situation for you to see how I can help. Please send your account and co...

Comment 1 comment
Helpful? Yes 0 No 0
1.0
Exede Washington, Missouri
Product
Exede Liberty Internet Plan
#901321
Reply to reviews

They say it is from gaming and that the only thing I can do is buy more data which I did once and guess what happened one day later, it was all used up at 4am for "gaming"!!! I am trapped in this contract and never have access to my liberty boost 18 gig 25 mbd speed...
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Anonymous
Anonymous

Anonymous, how does one go about hiring a third party to look into data usage?

Anonymous
SD54

I also have the same problem! I can't even get through to customer service anymore as the answer machine says I am a third party contract and then hangs up on me. SO FRUSTRATI...

Comment 6 comments
Helpful? Yes 0 No 0
1.1
Exede Descanso, California
Product
Exede Liberty Internet Plan
I didn't like
  • Do not care about their customers
  • Because they lied
  • Disconnect fees and penalties
#870209
Reply to reviews

I called Exede numerous times but every time I was either hung up on, or they told me they could see no problem & it must be something I was doing. Let me repeat- MY fault & they HUNG UP on me numerous times mid call!!!! At least on 4 different occasions!!! When they...
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Anonymous
Anonymous

I agree completely. This service is terrible. And even when we are using the 10 gb the speed is still slow. It makes dial up seem like lightning. I get so sick of watching any...

ExedeBrad
ExedeBrad

I'm sorry to hear about your experience with us. Unfortunately a limitation to satellite internet is that data caps are something that is enforced just due to the fact that on...

Comment 2 comments
Helpful? Yes 0 No 0
1.4
Exede Freeville, New York
Product
Exede Liberty Internet Plan
I liked
  • Website
  • Auto billing
I didn't like
  • Data cap
  • 2 year contract even if service completely isnt working
  • Getting hung up on by customer service mid call
#863424
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Their Liberty plans are a big ripoff...better off witht he cheaper classic plans. they really need to be closed down. They called me and promised all sorts of discounts to stay with them after my 2 year contract was up and nevr delivered. It has been a nightmare...
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ExedeBrad
ExedeBrad

Hello My name is Brad and I'm a member of Exede's corporate team. I'd like to discuss some of the issues you are stating that you are having with us and our service. Please em...

Exede.Lindsey
Exede.Lindsey

Hello, I am part of a small team at Viasat working to resolve customer issues I'd like to look into this situation for you to see how I can help. Please send your information...

Comment 2 comments
Helpful? Yes 0 No 0
1.0
Exede Mountain City, Tennessee
Product
Exede Liberty Internet Plan
I didn't like
  • Service
  • False adverertising
  • Rude customer service
#858663
Reply to reviews

We are very unhappy with Exede. We are on the Liberty Plan and Exede told us that once we hit our data limit with the 'priority speed' we would still be able to use the Internet--at slower speeds, but that the speed would be faster than our former Internet (DSL)....
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ExedeBrad
ExedeBrad

Hello,My name is Brad and I'm with Exede's corporate office. The Liberty Pass plan gives users the freedom to browse after their priority data is used during the daytimes and ...

Comment 1 comment
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2.0
Exede Bell Buckle, Tennessee
Product
Exede Liberty Internet Plan
#857110
Reply to reviews

This service is going to be offered by Direct TV and AT&T as well.they will call it by the package name "LIBERTY" or "LIBERTY10" the company is actually called "EXCEED" I think they don't mention that name so you don't look 'em up till it's too late. Without going...
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1.0
Exede Winchester, Virginia
Product
Exede Liberty Internet Plan
#854814
Reply to reviews

Based on their assurance that with the plan I chose (The Liberty Pass) I would never experience speeds slower than 1 mbs , I chose Exede. For the first few months I was completely satisfied with the service. I bought 10 gb of data per month and while I had data my...
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Anonymous
Anonymous

Worst company ever! They sent a monkey who installed the dish in 2 separate places and didn't use either one? After, they stole the DirecTV stand to put their dish on? Not unt...

ExedeDiana
ExedeDiana

Hello Anonymous. I'm sorry you have not been contacted by anyone. Please send an email to exedelistens@visat.com with your account and contact information. Also include if y...

Comment 2 comments
Helpful? Yes 0 No 0
1.0
Exede Belton, South Carolina
Product
Exede Liberty Internet Plan
I didn't like
  • Unethical practices
#852381
Reply to reviews

I am a new customer, I have been with Exede for a very short time now. Not even a month to be exact. My experience has not been so good either, I just want to say I honestly do not know how this company is in business, It is beyond me. & It's like a new problem...
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1.2
Exede Clatskanie, Oregon
Product
Exede Liberty Internet Plan
I didn't like
  • Poor customer service
  • Slow as dial up after gigs are gone
  • Price gouging rural customers
#852267
Reply to reviews