Product: Exede Service Transfer Clear all filters (0 of 7 reviews match)
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I bought a house approximately six miles from where I was living when I entered into a contract with Excede for Internet. The package that I had was great and I was happy with it. I had unlimited data usage up to an amount I can't remember because we never came close...
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Product
Exede Service Transfer
I liked
  • Billing was fast
  • Available in rural areas
  • Installer was very polite
I didn't like
  • No true customer service
  • Rude customer support
#902327
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Mind you we were never informed that was the deal of service was transferred, so we decided to just buy out our contract as to not deal with the stupidity anymore. Then they tell my husband he has to get equipment for the off the roof or pay an additional 125 for someone to come get it ... Again was never informed that would be the deal! Moral of the story avoid exede...
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1.2
Product
Exede Service Transfer
#898385
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The one reason we went with Exede internet is the local AGENT FOR EXEDE stated that if we bought an extra dish at a cost of $150.00, our system could then be moved from Tennessee to Michigan then back to tn with no additional fees, and no new contracts required. I...
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ExedeBrad
ExedeBrad

Hello.With Exede, a move to a new location creates a new account and therefore a new agreement. We add this in our customer agreement. If you have further questions or concern...

1.5
Product
Exede Service Transfer
I didn't like
  • No corporate contact info
  • Very unethical
  • Technical support
#857585
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In July 2015 I contacted Exede/Viasat about internet service. I was told I had to sign a 2 year contract to get the service. I explained that I was in temporary housing, and would need to move my service when I found permanent housing. I was told that was not a...
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Fairplay, Colorado
Product
Exede Service Transfer
#839037
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My 76 year old father got Excede internet for his lake cabin, because I, his son, am residing there, and Excede is apparently the only option available for this rural location. I am paying for the so-called service. I'm astounded by the unreliability of this "service"....
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Anonymous
Anonymous

Update (I'm the original poster):When I called back again to find out the status of the engineering team's progress, I was told nothing had been requested. The only "ticket" t...

Anonymous
Anonymous

To other unhappy customers that may have made it this far: I implore us all to contact the Better Business Bureau in order to have Excede investigated. I've already contacted ...

1.7
Louisa, Virginia
Product
Exede Service Transfer
#677334
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I terminated service due to moving. Once I got the box to return the equipment, it was missing a the shipping label. When I contacted the company, I was notified that she would transfer my request to a different division and it would take 24-48 hours to process and...
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1.8
Product
Exede Service Transfer
I liked
  • Them before i started using them
I didn't like
  • Customer service sucks
#631298
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Ok so I've had excede now for a while my service lapsed unintentionally back in February of this here 2015 which they said they will have to double bill me again that's fine since I wanted to stay current but when march rolled around they only billed me once which I...
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Product
Exede Service Transfer
#619821
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