Milton, Florida
Not resolved
Billing Practices
Coverage Area
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money

Stay far away from this company.Over billed me last month by $25 or $30 and told me the only way to resolve it was to credit me this month.

Yesterday they double billed for $106. When I called to have it rectified they told me it would take 2 weeks for a refund or they would credit next month's bill. When I explained that by them double billing me my check to the power company was gonna bounce the CS rep said go handle it with your bank. I'm a disabled vet and on a limited income.

I pay my bills to the penny every month. After 10 Minutes and seeing no positive resolution I hung up. The CS rep called me back twice yelling at me. Needless to say I'm trying to work with my bank so this doesn't snow ball into over draft fees.

This company uses predatory tactics on people with minimal Internet options.Stay far away from this company unless you want your bank account damaged or worse cleaned out.

Reason of review: Problems with payment.

Monetary Loss: $150.

Preferred solution: Full refund.

I didn't like: Billing, Customer service, Rude customer rep, Billing practice.

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