I had the SAME exact problem with the person who left the recent comment. We had our Satellite installed on a Monday and by Thursday we were calling customer service asking why our internet was slow and we were told that we had used up our plan..HAH!!
They are nothing but a joke and a sorry excuse for internet service...
And may I put it out there that DIRECT TV were the ones that offered this BS of a service to begin with... DO NOT USE EXEDE and from what I hear the other service that Direct TV may try to offer you is HughesNet, they are just as bad..
Product or Service Mentioned: Exede Internet Service.
Reason of review: Poor customer service.
Preferred solution: Cancel service without penalty.