Not resolved
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money

I had the Freedom plan and I called ViaSat to check out new plans. I was told the unlimited plan would be the best for me and I would save 10 bucks a month.

Just before I changed plans, I got download speeds around 17 mbps peak time. The salesperson said by changing I will get better speeds and no change in Netflix resolution. Right after my call to "Upgrade" to unlimited my modem rebooted and after it came back on line I did another speed check. To my dismay it was 5 Mbps!!!

I called tech support and they worked with my service and got it to 8 Mbps. They transferred me to tier 2 support. She told me in tier support that I should have stayed with the Freedom Plan. The unlimited plan has been oversold and I will notice a huge difference in download speeds especially during peak hours.

My Netflix now lags and sputters. I also was told the Freedom plan was 720 p and the new unlimited comes with 420 p resolution! I called back to complain and was offered $35 for the inconvenience, but they would not put me back on freedom plan!

This happened three weeks ago and I spoke to Excede to find out what happened to my $35 and was told there was no notes about that! WOW!

Product or Service Mentioned: Exede Internet Plan.

Reason of review: Poor customer service.

Monetary Loss: $180.

I liked: Great service at first.

I didn't like: Being lied to by sales reps.

  • Beware Of Sales Tactics
Company wrote 0 private or public responses to the review from Feb 12.
Do You Have Something To Say ?
Write a review


Terms of Service
Post Comment

You May Also Like