Exede - Not all info divulged during sign up
Update by user Jan 19, 2014
I was so mad when writing this I meant 10 gigs not megs.
Original review posted by user Jan 18, 2014
Before even signing up I was first lied to by Direct TV.I was going to be switching from my price gouging cable and decided to use Direct TV at my residence.
I asked them about internet service as a package. I was asked a number of questions about what we use the internet for and how often. I explained that we do a high order of usage due to game systems, Youtube, Netflicks and such. (That's what happens with three teens in the house).
After being put on hold twice the "bundling specialist" told me the Excede would work. Due to their speed of 12 down and 3 up. Since they partnered with them they could order it and they sent me to Excede. I had absolutely no problems with either installation and the Directv service is great.
But... after installing the internet I found out that for some reason my internet became increasing slow around 9 that night. When I went to the website is how I found out it was metered! Only 10 megs REALLY!, No one during the process informed me that I was going to be held hostage to 10 megs per month.
What ever happened to full disclosure? Further more that I had to buy more at $10 a pop. Total sham! I went this route because my cable service provider was raising the rates on my 15 down speed internet and wanted to save some money.
HAHA right. I got hooked into this for the next two year unless I want to spend a chunk of money to get out. Also, who wants to stay up until after 12 midnight (it is actually 12:45 am before I get the "Freezone") to watch a Youtube video. I guess I should have stayed with what I had and paid the extra $20 a month for cable (Unmetered) internet.
Now the kids are pissed and worst of all Momma is pissed! No online entertainment for them. As far as the Directv the feature we liked the most was the VOD movies and tv shows. With Excede you can forget that program.
That's one of the things that burned through the megs the first day. To keep the peace in the family I may just have to *** the bullet and come up with the $$$$ to get out of this. Now this may be great for a single person who lives on top of a mountain with only one road in and out and just beyond two cans and a string I give you that. But in populated areas where technology is growing faster than weeds on steroids come on now!
All I want is my old life back as the saying goes.Don't let someone who works on commission direct (no pun intended) you unless you have researched it out COMPLETELY!
Monetary Loss: $350.