Exede Reviews

The worst ever. Every two minutes your computer is locked after you are past your "allowable limit" of data even though the contract states that your data will be throttled down, they continue to redirect you to their website.

My internet stopped working today I have unplugged it and plug it back in and it still not working

The service installer was great EXCEPT that we were lied to. We currently pay $175 per month for business service.

We were told that it would "bump" us up as preferred over household service. NOT SO. Our "unthrottled" streaming amount is 75GB. An average household uses 150 or more per month.

We would be more due to not having any other services. No we have no ability to stream anytime after 5am. How is this better? Gonna do everything I can to get out of this contract.!

EVERYTHING.

They wouldn't even let us sign the contract due to covid, they just sent it to us. Hopefully this works.

The box in the house is hot and cant hold a connection. Or the out side dish has a bad connection.

that issue is resolved to mutual satisfaction

I was extorted by Viasat installer and made me write a check to his name instead of Viasat to install the satellite to a wrong location, then try to have them fix and can’t get a technician to come back. 2 no shows.

In addition, he showed me 100mbp speed where in reality it is less than 35 next to the router. He faked a speed test to show that it was working where in reality it wasn’t.

I want to sue them and I agree that if we get a good number of people we have a strong case. Please contact me at mariejjs@***.com with your issue.

Ok here how they work. Exceed/viasat/wild blue the same company false represent their services in their new plans. Unlimited 50 gold for instance, up to 50mbps download speed up to 5mbps upload unlimited use with 100gb priority data. When you speak to them they tell you that the speed goes down a bit when there is network congestion. This sounds wonderful!!!

Think again!!!

Depending how many people are utilizing their network on the same beam your speed can become unusable with speeds that can go down to 0.00mbps. 0.00mbps means no speed or no data. They throttle your speed back utilizing a equation. The more customers who have priority data and even the ones who do not based on the amount of customers using the internet cuts your speed back if you are under your priority data. It can cut it back as far as to 0mbps!!!!

Now sometimes you may also experience slow speed even when you are within your priority data because their equipment has to load balance the bandwidth. These cases when you are not in dap “data access policy” meaning that you are supposed to be receiving priority data customer services which is just an outsourced call center has to call corporate to temporarily increase your speeds.

Also to add to the horriable speed issue, if you have phone service qos “quality of service” prioritizes your data at the modem which slows your speeds down more so your phone maybe able to receive a call because of the slow speeds.

To sum things up their network speeds are great when they are not being throttled or slowed. They could theoretically run up past 1gbps. They sell too many accounts and over populate the network and causes the equipment to load balance. The problem is Customer turn over, high priced internet service that has limits and makes it unusable so they take as many customers as they can so the ones who leave quickly are replaced quickly. Also they take your payment method before hand and have no grace period. If they did they would t make any money unless they expand their network to accommodate a large customer load. That’s less money in their pockets because of how much it costs to put a satellite in space.

Be warned Viasat Internet is about their fourth name! They are crooks!

I’m paying for unlimited service but around the 10th of each month I hardly get service “because I have to unlimited service but there’s a limit to that”.. huh?

Yes & worse, I pay my bill every month on time, I come home & it’s disconnected for non-payment, they added $31.00 to my bill, didn’t notify me & then cut my service for an amount I didn’t know was due, due to their billing flaws, their customer service reps just play stupid! I’m changing service tomorrow’, they are crooks, watch out!

Exede's claim to offering specific speeds always include the words, "up to"; as in, "up to 10 mb speeds." Read the fine print then make the decision to buy. Understand, really how internet works especially satellite delivered and see that it is not for everybody.

High data usage like streaming and latency based applications like Skype, video games you will need a different kind of connection.

NEVER rely on what someone tells you. Do your own research and you then will become empowered and cease being "victimized".

I had to change my work hours to: 2am-6am because that is the ONLY TIME Viasat/Exede ACTUALLY WORKS. Ive called to fix it 9 times and gave up.

AVOID.

SCAM. FINE PRINT !!!!!!!!

The sales person on the phone with an absolute liar told us plan they sold us with absolutely handle our needs nothing is farther from the truth. All bad reviews all the ones on a scale of 1 to 10 how can I ever think they can stay in business.

They supposedly record the conversation I want to hear it absolute bold face liar’s. Absolutely no happy customers on the reviews We were told the silver 60 GB plan would handle all of our needs .

Called customer service numerous times they sent technicians out here finally a lady from exceed in customer service admitted to me it’s not really an unlimited plan at 60 gigs they cut it back to next to nothing not one person told me this this is amazing that this *** customer customer service you can’t even talk to anybody without sitting on the phone for almost an hour worst ever company.

I previously posted a bad review for exede. Im back to let you guys in on how to get out of the nightmare without your credit beimgtarnished and paying the etf for servixes that was misled by the company.

I screenshot the messages and all conversations I had with them and took it through the att general consumers affair in my state. The whole tune changed with the company then! They sent a box to return the product and waived the fee. I sincerely hope others see how bad this company is before falling for their crap.

Btw hughesnets not much better. I look forward to the day rural areas have better options for internet service (like bein able to stream and game).

I had Exede, for over three years, my ex boyfriend wanted all bills in his name, and after he was thrown out, last year i requested since the funds had always been taken out of my account i requested service be placed in my name and they refused, saying leave it and put a password so he could not close the account, i tried multiply times and was still denied. In jan 2018, i began having troble with the modem, each time calling and finally getting it restored, in feb again the same, in march my 50.88 price was dropped to 25.75, i called and was informed i was a preferred customer and was given a six month half price rate.

So in April 25.75, was taken out of my account. In late april i had to go back for cancer treatments and didnt realize for almost three weeks i had no service, the last week of april i asked that i get this fixed. I had a work order for the 3rd of may. Ghat day we had bad weather so i called to check on the appointment, i was told he was running late but would be there, and i was asked to pay the 27.50 due, i explained it was always taken out on the 5th from my account, but it was being pushed and i explained to withdraw it early.

I looked at my payment history and again it showed the 25.00 adjustment as it did in april. After getting my service fixed and in less than two hours my email went off notifying me exede had taken another 60.88 from my account without telling me after i inquired if any other money was owed and told no. I tried speaking to a manager three times and was hung up on. Finally reaching a manager i explained i had not been told more funds would be taken from my account and i had already paid, he stated i was behind and owed that amount, i stated no i had been given a special for 6 months plus being on disability i only had 40.00 left for the month and they caused my car insurance to be returned and i had no fuel for my cancer treatment the following monday.

After crying and begging he stated he would return the funds and i would have to pay before the end of the month. I called on the fifth to let them know that i borrowed money from my son on the 17 to pay them, finding out that not only would i not get funds in time to go to chemo but the history on my billing had been changed and the april 25.00 had been removed to show i owed 50.00 for thst month to cover for the money i allowed taken out early, and for them to bill me again the next day. I think this manager should be fired for the way i was treated, the removal of the money that was changed on my credit history and for his unconcern for taking funds that i wasnt notified about and now puts me in jeopardy of dying. What a horrible man, and a company that would allow someone to take advantage of a sick disabled person that used the internet to see her children and grandchildren but really couldnt afford it.

I hate this company and i will make sure others know how i was treated and how now, im not sure i can get to my treatments because of such a sorry human and the company he represents.

If i live through all this i will stop my service and spread the word how sorry they exede is and the people they allow to run this company. Exede personal are horrible, and i havent had service working right for months on top of this treatment.