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I have contacted the company multiple times. Just this week we somehow rang up 12 GB of data in three days while doing nothing by facebook and the odd video link. We do not: stream movies or music. our wifi is password protected. none of our social meda sites auto...
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2.0
#1130540
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I have thought for some time that Exede calculates excessive data use. We started with 10GB plan, up to 18GB Liberty plan. Several months ago, we were out of town and 7.8GB was used between 2-4AM. We thought someone hijacked our router so we replaced it and changed...
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Anonymous
Angela

Same here. Data use when unplugged from wall. Hmmm.

Anonymous
Katie

Same here, we use it at our business, turn off the router every night and only work 4 days a week. 7 days into the month, we are already at Liberty Pass. It's absolutely insan...

2.3
#1125340
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this day, nov 2,2017, I spent 4 hours on phone to india, trying to find an English speaker. found one! bought new plan to increase broadband and speed. prior month deducted from new plan, leaving me in gbyte debt! paid for October before I bought new plan, which I paid...
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1.0
I didn't like
  • Hiding behind contract
#1125078
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Exede - Worst internet

Exede
#1137494
1.0
Details
Worst internet ever. Can't watch any movies. After 4 days and they will not let me out of my contract.
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Exede - The worst company ever

Exede
#1127772
1.0
Details
stole my money and over drafted my account
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Exede steals money

Exede
#1095033
1.0
Details
Supposed to disconnect internet. Doesn't happen. Steals $ from me. Spent 4 hours on phone still can't make it happen. Been lied to, hung up on, stolen from, not called back and want me to follow up on a few days.
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Exede - Excede internet

Exede
#1085466
1.0
Details
This should not be called a internet service .After 1 or 2 days of refreshing our date its gone 80$$$$ down the dra in a total rip off.
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Discounts and Special Offers
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Funny, I'm in Ohio and we have the exact proplems that pissedconsumer has. I was told at first all our bundled items would be from Excede. Not so. I spent a lenghty time on the phone with ? I really don't know who it was. The only thing I remember is this gal told me...
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#1123494
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I have had exede internet for quite some time now. It lapsed for a couple of months, because I couldn't afford the $60.58 a month payment. I used my cellphone for the internet during that time (I used the internet sharing off of my phone, which worked great). When I...
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Anonymous
Anonymous

The best way to get out of such a contract is to refuse to sign anything in the first place."they said I had to" is the lamest excuse I've ever heard.

#1122058
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Do NOT sign up for EXEDE! We moved to a rural area and tried them out. We new within 1 day it would not work. But of course, they will not let you cancel. They have you for a 2 year commitment. Well... 8 months in and we have decided to cancel them. We were not getting...
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1.0
I didn't like
  • No cancellation period
#1116204
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We pay $115.00 a month for the unlimited Internet access that is supposed to have speeds up to 12 MB per second and many times when I can’t pull in the weather report on my phone, I go and do a speed test and we’re at two or three, sometimes only one. We live 8 miles...
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1.0
I didn't like
  • Poor quality and service
#1113067
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I have been with Exede for 6 month called after first month to complain because if a cloud was in the sky I couldnt get on and forget if raining. Was told by rude customer service they would charge me $90 for tech to come out that the problem was because of my...
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#1108937
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Exede - Liberty pass is a joke and 1-5mbps ain't happening
Exede - Liberty pass is a joke and 1-5mbps ain't happening
Exede - Liberty pass is a joke and 1-5mbps ain't happening
Exede - Liberty pass is a joke and 1-5mbps ain't happening
Here is the letter that i sent to escalations after calling corporate. Hi, Thank you for your time and I hope you are well today. I am contacting you in regards to my wife and my Exede satellite account. To find the account look for phone#. Please read the notes you...
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1.4
#1108202
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An UPDATE: Still not any answer from the supposed BRAD from EXEDE...I suspect he might have been fired for telling me he would waive the termination fees. At the very least these parasites only respond to make themselves look to be the concerned company when indeed ALL...
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Surfacechef
Surfacechef

Don't let them violate the FCC rules fight them, document everything, call them, cost them money, maybe they will value their customers.Email themexecutiveescalationsdonotrepl...

1.3
I liked
  • Installer was very polite
  • Installer was professional
I didn't like
  • Liberty pass satellite service
  • Are financial rapists
  • Business practises
#1104821
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