Latest review first
Exede - RUN - Anything is better.
I had to change my work hours to: 2am-6am because that is the ONLY TIME Viasat/Exede ACTUALLY WORKS. Ive called to fix it 9 times and gave up. AVOID. SCAM. FINE PRINT !!!!!!!!
Exede's claim to offering specific speeds always include the words, "up to"; as in, "up to 10 mb speeds." Read the fine print then make the decision to buy. Understand, really how internet works especially satellite delivered and see that it is not for everybody. High...Read more
Ok here how they work. Exceed/viasat/wild blue the same company false represent their services in their new plans. Unlimited 50 gold for instance, up to 50mbps download speed up to 5mbps upload unlimited use with 100gb priority data. When you speak to them they tell...Read more
The sales person on the phone with an absolute liar told us plan they sold us with absolutely handle our needs nothing is farther from the truth. All bad reviews all the ones on a scale of 1 to 10 how can I ever think they can stay in business. They supposedly record...Read more
I previously posted a bad review for exede. Im back to let you guys in on how to get out of the nightmare without your credit beimgtarnished and paying the etf for servixes that was misled by the company. I screenshot the messages and all conversations I had with them...Read more
I have had a few issues since we started with ViaSat in February. I have always been pretty patient and try to remain calm. I work from home and when I was signing up I completely explained that I need pretty reliable service. I was told that outages only happen with...Read more
I didn't like
- Horrendously slow internet speeds
- Internet service slow or did not work
- Rude customer service
I am open to speaking with an attorney. Exede is now Viasat/exede. They charged me for equipment I returned. They also charged me a few extra months of service after I asked them to cancel. I disputed it with my credit card company but I can't proved I returned the...Read more
- Available in rural areas
I didn't like
- Lie lie lie
Every time we have a rain shower "light rain" we loose our internet, also when installer put dish up he aimed it at a big tree, I asked him to move it over, for fear of signal loss, but he seemed to know it all, also the signal strength on his I phone app showed only...Read more
Spent all morning with customer support, try this try that, try clear the cache, rebooted the modems a few times while they are on the phone. Tech support doesn't seem to know that there is an outage somewhere within their network. (found out from my neighbors who were...Read more
- Only choice available as we live in rural area
I didn't like
- Customer service sucks
I just wrote a long explanation of how I was ripped off when Exede charged me twice. When I tried to submit it, the whole review was gone. I never was able to talk to a live person. Each time I called, the same robot answered. Long story short. I have a new debit card...Read more
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