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I elected to have Exede install wireless internet in my residence. Numerous times my service has been interrupted , slow and has crashed . I have had to call for a technician and they had to replace parts to make internet work again. (Although exede was installed new...
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#1194854
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I recently just resumed my service and I wasnt on it long maybe like 45 minutes because of the rain that was causing my internet to go out. I called exede and asked them where my data went because since I resumed my service I wasnt able to use the internet in 2days....
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1.0
#1190845
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I had the Freedom plan and I called ViaSat to check out new plans. I was told the unlimited plan would be the best for me and I would save 10 bucks a month. Just before I changed plans, I got download speeds around 17 mbps peak time. The salesperson said by changing I...
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1.6
I liked
  • Great service at first
I didn't like
  • Being lied to by sales reps
#1188219
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Exede - Unhappy

They promised to give me the bronze unlimited for 50 a month. And then tried to charge me 97 months in a row. And so I cancelled. And then was gonna try to charge me 95 service fee. Untill I called him out on that.
2.1
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
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#1163703
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Worst internet speed ever. My old dialup landline service was faster. I cant even get html pics to load. No issues with my computer or browser. Literally have to turn on my phonedata to use the intenet. Forget watching movies or downloading. I think they ties a bunch...
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1.0
Rosharon, Texas
#1162898
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Exede - Worst internet

Worst internet ever. Can't watch any movies. After 4 days and they will not let me out of my contract.
1.0
Details
Coverage Area
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Value for money
Warranty
Website
#1137494
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I have contacted the company multiple times. Just this week we somehow rang up 12 GB of data in three days while doing nothing by facebook and the odd video link. We do not: stream movies or music. our wifi is password protected. none of our social meda sites auto...
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Anonymous
Brenda johnson

I'm having the same issue. I racked up 8.6GB of data in 8 days. They say most of it occurred on Jan 27, I wasn't even home on that date. They are so unprofessional, someone wa...

2.0
#1130540
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Exede - The worst company ever

stole my money and over drafted my account
1.0
Details
Coverage Area
#1127772
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I have thought for some time that Exede calculates excessive data use. We started with 10GB plan, up to 18GB Liberty plan. Several months ago, we were out of town and 7.8GB was used between 2-4AM. We thought someone hijacked our router so we replaced it and changed...
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Anonymous
Angela

Same here. Data use when unplugged from wall. Hmmm.

Anonymous
Katie

Same here, we use it at our business, turn off the router every night and only work 4 days a week. 7 days into the month, we are already at Liberty Pass. It's absolutely insan...

2.3
#1125340
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this day, nov 2,2017, I spent 4 hours on phone to india, trying to find an English speaker. found one! bought new plan to increase broadband and speed. prior month deducted from new plan, leaving me in gbyte debt! paid for October before I bought new plan, which I paid...
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1.0
I didn't like
  • Hiding behind contract
#1125078
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