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This service sucks. Do not pay for it. They promise a minuimum1.5 MBPS on their Liberty Pass, but you will get nothing near that. 8 KBPS is the norm, I have screen prints! That's like a 1200 baud modem. Remember those from the '90's? Do not fall into their trap, I am...
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1.0
I didn't like
  • Being lied and cheated too
  • Service
#1237916
Reply to reviews
Nothing hung up on me
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ExedeBrad
ExedeBrad

HelloMy name is Brad and I'm a corporate employee with Viasat/Exede's social media team. I'm sorry to see that you're unhappy with the service. I will be more than willing to ...

#1234727
Reply to reviews
I CALLED TO FIND OUT IF THEY HAD UNLIMITED SERVICE, SO I WOULD NOT HAVE TO DO A SECOND JOB OF MANAGING DATE USAGE. SHE SAID YES, AND TOLD ME IT WOULD BE $80, (AND IT SNEAKED UP TO CLOSER TO $90) ONE NIGHT, I WONDERED WHY IT WAS BARELY WORKING, SO I CALLED IN. THE...
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ExedeBrad
ExedeBrad

HelloPlease email us at viasatlistens@viasat.com and we'll be able to assist you

1.0
#1234333
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Internet was at unbearable slow speeds only days after our data was reset month after month. Finally a representative sold us on the biggest plan offered in our area. Over the phone we agreed to the new plan and the payment for this new plan was taken out of our...
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AnotherConsumer
AdmiredGoldenLionTamarin

This is a current complaint for VIASAT which is the same as EXEDE

#1234228
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Exede - Billing

I want to speak to a person that ding billing
#1233175
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I have Viasat with new modem suppose to have unlimited internet with video speeds optimized for 320. Problem I cannot even browse the internet most nights between 530pm and 11 or 12 am. The Internet just stops. I just saw an ad on TV about how great Viasat Internet is...
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1.0
#1214518
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I live in the country and Exede stayed their service works in my area. I have spent days waiting for technicians and hours on the phone with customer service. Around Christmas I just became fed up and no longer wanted the service on feb 16th I was so fed up with the...
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#1211472
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I have had exede since November!!! I have had to call them once a week since then, getting a run around every time I call, not to mention..... I was told I needed a service tech. Cause my internet would not connect half of the time!!! So I wait a week, and still no...
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Anonymous
William

...and not once did you put your complaint in writing and forward it via Certified Mail return receipt requested to the proper individual or department. Endless calls are as e...

1.0
Trinidad, California
#1210557
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This is the letter I sent to the VP, Customer Service at Exede: I have internet service at my cottage through Exede. Frankly, you weren’t my first choice because of reviews. You were my only choice. This is a rental property which is very high end, so when my renters...
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1.0
Otisville, Michigan
I didn't like
  • Horrible treatment by csr and no repair yet
#1210380
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Paid over $100 for first months service! Botched contract put on my account. Next day called to cancel service and told them the contract was bogus. They said it was signed and thats all matters! So apparently the homely drug addict lookin techs can sign, whatever it...
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Anonymous
JD

Biggest fraudulent Company ever. Finally got rid of them after several years of pics poor service. Claimed we used our one month data allotment in one day. If there ever is a ...

1.0
#1207003
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