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Exede - No inernet and horrible customer service
I have had a few issues since we started with ViaSat in February. I have always been pretty patient and try to remain calm. I work from home and when I was signing up I completely explained that I need pretty reliable service. I was told that outages only happen with...
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Company wrote 0 private or public responses to the review from Aug 20.
1.0
I didn't like
  • Rude customer service
  • Internet service slow or did not work
  • Horrendously slow internet speeds
#1334609
Reply to reviews
Ok here how they work. Exceed/viasat/wild blue the same company false represent their services in their new plans. Unlimited 50 gold for instance, up to 50mbps download speed up to 5mbps upload unlimited use with 100gb priority data. When you speak to them they tell...
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Company wrote 0 private or public responses to the review from Sep 11.
2.0
#1353150
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Be warned Viasat Internet is about their fourth name! They are crooks! I’m paying for unlimited service but around the 10th of each month I hardly get service “because I have to unlimited service but there’s a limit to that”.. huh? Yes & worse, I pay my bill every...
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Company wrote 0 public responses to the review from Nov 15.
1.0
#1400754
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Exede - RUN - Anything is better.

I had to change my work hours to: 2am-6am because that is the ONLY TIME Viasat/Exede ACTUALLY WORKS. Ive called to fix it 9 times and gave up. AVOID. SCAM. FINE PRINT !!!!!!!!
Company wrote 0 private or public responses to the review from Oct 02.
1.0
Details
Customer service
Diversity of Products or Services
Style and Design
Website
#1370880
Reply to reviews
The sales person on the phone with an absolute liar told us plan they sold us with absolutely handle our needs nothing is farther from the truth. All bad reviews all the ones on a scale of 1 to 10 how can I ever think they can stay in business. They supposedly record...
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Company wrote 0 private or public responses to the review from Sep 11.
#1352678
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I had the SAME exact problem with the person who left the recent comment. We had our Satellite installed on a Monday and by Thursday we were calling customer service asking why our internet was slow and we were told that we had used up our plan..HAH!! They are nothing...
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Company wrote 0 public responses to the review from Sep 23, 2014.
Anonymous
alaflash

yes, exede is worse than the dial-up in the late 80's/early 90's.Better go without

Anonymous
steven

i had nothing hooked up for a month and they said i used all my Gbs, they are a total rip off

1.0
#537865
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I previously posted a bad review for exede. Im back to let you guys in on how to get out of the nightmare without your credit beimgtarnished and paying the etf for servixes that was misled by the company. I screenshot the messages and all conversations I had with them...
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Company wrote 0 public responses to the review from Sep 08.
#1350037
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I am open to speaking with an attorney. Exede is now Viasat/exede. They charged me for equipment I returned. They also charged me a few extra months of service after I asked them to cancel. I disputed it with my credit card company but I can't proved I returned the...
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Company wrote 0 private or public responses to the review from Jul 22.
Anonymous
Steve

When I returned my equipment I was told by the UPS agent to photograph the box and the label to prove that I was sending the equipment back. They said that Excede doesn't reco...

1.9
I liked
  • Available in rural areas
I didn't like
  • Lie lie lie
#1310226
Reply to reviews
Exede's claim to offering specific speeds always include the words, "up to"; as in, "up to 10 mb speeds." Read the fine print then make the decision to buy. Understand, really how internet works especially satellite delivered and see that it is not for everybody. High...
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Company wrote 0 private or public responses to the review from Sep 15.
3.0
#1356177
Reply to reviews
Every time we have a rain shower "light rain" we loose our internet, also when installer put dish up he aimed it at a big tree, I asked him to move it over, for fear of signal loss, but he seemed to know it all, also the signal strength on his I phone app showed only...
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Company wrote 0 private or public responses to the review from Jul 18.
#1306725
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