I have been using Exede for a couple of months now and have had just about enough.I am on their liberty 10 plan.
Their website and their Facebook page state that when you have used all of your priority data, your connection will slow down to 1-5 Mbps. I have speed tests that show it is running .04-.25 Mbps. Whenever I emailed their support, they sent back scripted messages that stated the connection will be slower after I have used up my priority data. That's it.
Well, duh. But their website said it would be within certain speeds. Certain usable speeds. Right now, it takes 10 minutes to watch a 1 minute YouTube video.
Definitely not what I was promised when I signed up.
Don't even try to bring up this fact on their Facebook page either. They will delete your post and block you. No, seriously. Just go look at their Facebook page.
It has almost no comments and most of the ones that are left are, you guessed it, positive. There also isn't a review option on their Facebook page. I'm sure there was in the past, but I imagine it was deleted after about 5 minutes.
What a crappy company.If you didn't lie to your customers, you wouldn't have to spend hours policing your Facebook page.
More Review Details
|Discounts and Special Offers|
|Exchange, Refund and Cancellation Policy|
|Advertised vs Delivered|
|Style and Design|
|Diversity of Products or Services|
|Product or Service Quality|
|Value for money|
- Reason of review:
- Bad quality
- Preferred solution:
- Deliver product or service ordered
- Product or service
- Liberty 10
- Review category
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