had to sign 24 month contract and then paid 1 year early termination because I couldn't take it anymore. terrible customer service.
very slow internet speeds despite them bragging about how fast it is. data caps are ridiculous...once you reach your data cap for the month the internet becomes even slower (if possible). satellite internet so goes out every time it rains/etc.
also, when I disconnected my service, I was required to go onto the roof where the satellite dish was and unscrew a piece of equipment to mail back to them! they charge you if you want someone to come out to climb the roof for you.
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