Man, I wish I would've seen your post before I told my parents to switch to these idiots. My poor dad does nothing but work and he's an iron worker, risking his life everyday to, dish out money to a service that is far from worth s**t.
The guy who installed it lied to me and said that even if you go over your data your speed will still be faster than the i.s.p (frontier). He didn't mention that they also block downloads when you reach your cap. I found a few work around to watch netflix by using the opera browser on turbo. I am now trying to get around downloading which even the smallest files are blocked unless I use Ares.
This company does nothing but LIE LIE LIE like you said. That's why they make you sign a contract because there's no way out unless you give them $300. Now I'm stuck for two years. I also ran a port test to the best of my ability.
I'm no expert but as far as I can see they blocked all of mine too. I am reporting them to BBB and having my parents kick them to the curb first chance I get.
Product or Service Mentioned: Exede Internet Service.
Reason of review: Not as described.